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Hello Is it possible to send a copy of a voice mail to two email addresses? IPO R7 with Embedded VM. Thanks Tom

Good Morning Been asked to install some BM 12 units on 9608 sets. Since the phones are powered by POE switches is a power supply for the BM 12 needed? Thanks Tom

Hello Customer has a Norstar w/7.0 software with PRI using combo card and T1 card...for the last two days there has been heavy static on inbound and outbound calls along with dropped calls. Rebooting the system "clears" the problem temporarily but comes back in 30 minutes or less. Carrier says...

IPO r7...the school supt currently has a coverage appearance on his secretary's phone and would like that extension to ring no ans on a third extension, if the third ext goes unanswered they would like the call to end up in the secretary's voice mail. Been trying to use forward no answer but...

Customer has an old MICS 1.1 with NAM....they use guest mailboxes for their teachers and as of today when trying to leave a message on one of those mailboxes via the AA the system responds with "you have reached an invalid extension" Leave Message and Trans to VM both work internally, problem...

IPO Basic Partner r 8 Added 16 digital station module to the unit and have the following problem: 1416s plugged into the expansion module come up with a garbled display, the phones can make and receive calls and the display is fine when viewing the Menu options. Same 1416 plugged into the main...

IPO Basic Partner r 8 Added 16 digital station module to the unit and have the following problem: 1416s plugged into the expansion module come up with a garbled display, the phones can make and receive calls and the display is fine when viewing the Menu options. Same 1416 plugged into the main...

Hello Is anyone else having problems using GMX for voice mail to email on Embedded VM. Was working fine until recently now no one in the office is receiving voice mails through their emails. Logged into GMX and can send email from the account to the user's email but not through the IP...

Recently a customer with a CP 150 started complaining that callers were intermittently unable to leave messages in an extension's mailbox. The unanswered call would route to the user's mailbox, play their greeting, but when attempting to leave a message the caller would hear the please speak...

IPO r8 running Partner Basic...made changes to the AA Greetings yesterday (7811,7821, 7831, & 7841), tested everything before we left and was working great. Called in this morning and the old greetings were back! Saved all the changes and did a backup.....obviously missed something. Any...

Hello Client has an IPO w/r7, two locations are connected via fiber back to the main location with 1616 sets at these sites. Everything was working fine until the last month when one of the sites has lost the IP phones on two separate occasions, no other phones on the system were impacted and...

School system has IPO 7.1 with 4 locations and 1 pri. How do we send the DID number associated with each school when a 911 call is placed from an extension at that school? Thanks Tom

Client has an MICS w/CP 150 in location 1, they have moved their Scheduling Dept from location 1 to location 2 and are transferring calls there via CCR Tree. Since the move incoming callers are occasionally subjected to 5-10 rings until a vm port becomes free and users are also getting a busy...

Hello Customer has MICS 6.1 w/CP 100, they have a hunt group set up to receive incoming calls and would like to have the ability to listen in on calls. Sounds like Silent Monitor would work but would like to know if Call Center is required to make this work. They are also talking about the...

Installed 1603L phone that is making voice calls to all internal extensions by default...tried to find a setting to disable without any luck. Any direction appreciated. Thanks Tom

Norstar 7.1 MICS on inbound calls to extensions with DIDs the caller does not hear ringing on their end. Call rings on the extension and is connected when the extension is picked up. Any programming or settings that could cause this? Thanks Tom

Embedded VM on r8, incoming calls are answered by AA and if caller does not make a choice they are disconnected. Is there a way to route these calls to a destination based on the caller not making a choice? Thanks Tom

Recently replaced a Norstar MICS with an Avaya IPO (R7), generally well received but the following is a constant complaint from the Users: If User A calls User B and user B is on a call User A has no indication of this (other than to program a BLF button on their phone) The Norstar would have...

Recently installed IP Office with embedded voice mail having intermittent problems with calls transferred to a broadcast hunt group from the AA. The staff reports that the incoming call will present but when they answer the call they hear two beeps and no one on the other end, or sometimes...

Good Morning We have a school with an r7 IP Office using the embedded voice mail. Is there a way to see who has recorded their name & greeting other than manually dialing each extension? I know Call Pilot has a reporting tab that shows this info...was hoping to find something similar on the...