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I have looked on the Avaya support site for Modular Messaging and can't find a document that gives error codes and reasons/fix. I have a major alarm with the following info. App = VM Resource Type = SERVER Alarm Code = 900 Alarm Lvl = MAJ Much appreciated if someone could point me in the...

I have a Fac code and access number configured in the abbreviated dial system list. I.E. #7373 which puts me on a voip line we have going to Israel. When I dial this from my desk phone it works fine. When I call from outside the company using the remote-access feature all seems to work until...

I have a remote office that changed their IP address. Now that office is not being reported on CenterVu. Just got handed CenterVu with no info or books. All I have is the root login and password. I need to update the ip address in CenterVu, does anyone know the command(s). Thanks in advance.

Have a switch in India that when you select the 1st call appearance and then select the 2nd or 3rd appearance the 1st appearance will be put on hold.(they do not press the hold or transfer button) Do not what this to happen , want it to go available. I have looked and do not seem to find an...

Houston S8700, ver13.1.1.628.7 McLean G3si ver r9i.5.1.127.4 McLean Octel 250 ver 3.1.2-1 I have set up ext 12345 in Mclean to enable forward to ext 22222 in Houston and if no answer calls goes back to users voice mailbox in McLean. All seems to work except when the call is not answered in...

Im routing calls to the 410 area code to our LD carrier. Problem I'm seeing is depending on the exchange some calls are completed some are not. Example I dial 1410872xxxx and call completes I dial 1410614xxxx and call does not complete My ars table for this is: Dialed string min max...

Looking for a solution for our operators. They need an application that they can locate names, phone numbers, office locations when they receive a call for someone in the company. It has to be able to pull information from an Oracle database and be able to update the oracle database via...

Have a small problem. We contracted to a local company to move one of our small remote offices that still uses the old MLX-20L phones. The tech seems to have lost the power supply to the MLX-20L phone. My co-worker that does the remote stuff is out for a week or two and I need to know what...

Running ASA R1.13.5U2.2 Looking for a way to save/export all the site location info in ASA . I have multiple PC’s running ASA and was hoping there was a way to copy the location info so I do not have to do a “Add new Site” for each of my locations on each PC. Thanks for any help/ideas.

Have a user that is set up with a remote coverage path which goes to his home business line. When this is active and people call his number directly, no problems. If you call the voice mail system (Aria 250) and enter his number at the prompt, this is what he says happens. Quote My homes phone...

Example 1 Ext. 11111 has his phone forwarded to ext 11112. (Same PBX) Ext. 11112 does not answer the call that was forwarded from ext 11111 so the call returns to the voice mail box of 11111. (Everybody happy and this is what we expected.) BUT Example 2 Ext. 11111 forwarded his phone to Ext...

I was able to get and print a list of all unused extension with ECS Report Generator. Since Moving to the S8700 and ASA I can no longer find/have this option? Does anyone using ASA know how do do this. I want a hard copy list of all the unused ext's, not just the find unused ext. one at a time...

Anyone know of a service that will take my backup tape of a 250 and provide me with the info in one of the accounts. Saw an old post from Ken Means that they do it. Ken if you still around can you give me the cost. All I need is the callback numbers and names that were left in voice mail...

Well Performance review time is here and my manager wants my feedback on my eval from. ie: write my own eval he knows very little of what I do. I'm really bad at this. Anyone know of a site on the net that has canned/example eval forms for our type of work? Examples of headings I have to...

I am using ASA Release R1.13.5U2.2. The person in our Calf. office is using the same version. problem is after doing a command (ie. list sta xxxxx count xx) I have the "export" option under the file menu enabled. She does same command but the "export" option is not available.(grayed out)...

I would like to set up a report in CenterVu that runs by script to run each night at 23:59. (using MS built in Scheduler on W2000) I need to report the date/time the Agents log in/out. Also want to run this report daily using the script/scheduler. I see where I can run the report but it only...

I have been getting complaints from users that the (seen it myself also) conference call drops when using a external polycom (Ayaya) speaker unit. If they only use the phone the calls will stay up. This is a hit and miss problem. All are connected to 8405D+ units. I then take the conference...

One of the departments need to record all talls. It has to be enabled by the user. Anyone doing this? Any suggestions on equipment. Have a G3r to be replace by an S8700 next month.

Had a problem in a remote office where people were not able to call France, but they could call other international offices. After running a “list trace sta xxxxx” I saw the system was sending the “011” when people were trying to call France, but not other countries. I found someone had...

Running a G34 system with Octel 250 voice mail. Sometimes the Octel quits sending the code to the voice mail system to light the led. I verify this with the CDR function in the Octel system. The only way I have been able to "fix" this problem is to delete the voice mailbox and...