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  1. bns1970

    Need Help with Using Flash on Trunk Group

    Currently we have 2 ACD's that are connected via an Interflow Trunk Group, using 4 Digit DNIS. The call flow is as follows: Caller calls ACD1 which Interflows to ACD2, agent answers and entitles the call for support, The Agent needs to transfer the call back to a CCT on ACD1. If we just do...

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