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Help! I got an urgent call from an associate who just started working at a new job five weeks ago. He said that their voicemail stopped working. After trying to decipher the problem over the phone, I drove 75 miles to have a look. The system is a MICS 6.0 with a NAM 2 4.1 Rel. 8, Fiber...

I have a DBS 576 system installed that seems to be having some strange problems. 1. Extension 4222 display shows 4230 at all times. Calls to 4222 go to the proper location. 4222 also hears both sides of conversations from 4205 and 4205 can hear 4222. This does not happen continuosly. The...

I have a new client who is taking over an existing Legend system. They have a T1 serving the office with E&M setup from the provider. The processor has been upgraded from R1(?) to R5. Since all calls are delivered as DID, is it possible to lable each DID call so that it is identified on the...

I am in the process of setting reconfiguring a Legend (R?) for a new client. The system was left by a previous tennant. It has three cabinets with 2 100D modules. I replaced the original proc. with a R3 V10.0 unit. When starting the programming with WinSPM, it said that the proc. did not...

I have recently taken over the responsibility for MACs at a manufacturing plant. Since the initial install almost a year ago, the plant has tripled in size. As a result, a 50 pair cable to a portion of the plant has been completely used and they need more extensions. The location is about 700...

I have a Partner ACS with the Partner Mail VS R4.0 and a 4x20 upgrade card. The unit was in storage for about 4 months. When I reinstalled it, the voicemail started to make "tones" and would not answer calls. The tones are a series of beeps which increase in frequency each time. It...

An associate of mine has asked me to work with him on his projects to solve connectivity issues at different locations. Usually, the site is a residential complex of either one multi-story building or several single/multiple story buildings A typical scenario would be as follows. A...

I need clarification on DID Programming. I have a Merlin Legend with both a T1 module and a DID module. This system is to be installed at a clients site within the next two weeks. The office will be served with a T1 with 16 voice channels. They also want DIDs. How many DID calls can be...