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We're going to be testing a non-Avaya system soon and we're going to link the two together with ISDN PRI trunks (you may have seen my other thread here about that). Anyway, I'm trying to figure out a way for a user on the non-Avaya system to simply dial 9 and the number they want and then have...

I've played with this for an hour and can't seem to find the right solution. The book isn't all that helpful. What I want to do is take create 'tie trunks' between 2 Definitys (one is in use, the other is a spare I'm testing something on). I will create 2 ISDN PRI trunk groups for this...

Any idea why I can't get an existing phone that's in an existing ACD/Hunt group to be able to log into another hunt group while still logged into the original group? If I log in to either one, I can't log in to the other. I get the re-order tone like I'm doing something wrong. Phone has...

Is there an easy/quick way to make it so certain users DO NOT receive broadcast messages that go out to the entire system? (1 Intuity AUDIX system) I'm trying to avoid creating some sort of huge distribution list or something like that. Can I use the community ID to do this? Maybe put the...

I've tried to think of a way to stop unwanted faxes (basically spam/junk faxes) from entering our voice mailboxes, but I can't think of a way to do it. The thing is, the incoming faxes have no return number in the header (which is illegal according to the FCC), they have no incoming caller-id...

Correct me if I'm wrong, but can't you re-install Windows (ME in this case) right on top of an existing install? Yes, I know it's better to delete all disk partitions, recreate the partitions and then format those, but the idea here is to keep the data on the PC (like documents, music, photos...

Who buys Northern Telecom SL1 (w/Octel 250) systems in the Detroit area? I just removed one that has around 200 digital stations, an OCtel 250 voice mail system, 32 analog station ports (maybe a little more), T1 card, analog DID trunk card and around 150 phones (mostly M2008 w/display). I'd...

I need help fast...doing an install this weekend. I'm working on the newest Communication Manager 2.0 (or G3csi R12, whatever you want to call it). Anyway, I have a 6424 for the operator. We're not using a 'real' console assigned as an attendant because it's more than we need. How can I make...

I need to use call park 'zones' with a phone that has console permissions. From the way I read the book, you can change the console parameters to assign park zones, or common shared extensions. So you take these numbers and assign them as busy indicators on the phone that has console...

I don't have access to the manuals and I need to go back to a customer (today) to look at a few issues. QUESTION 1. - The cutomer would like their KX-TA624 phone system to ring 6 times before going to voice mail. From what I know so far, the book said it can do 1, 2 or 3 rings, but not 6...