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Site 1= (Central Billing Facility) Site 2=Local Office, T1 to Site 1 Site 3=Local Office, T1 to Site 2 Site 4=Local Office, T1 to Site 2 I can see outside 10 digit calls on Sites 1 and 2 through SMDR, however, I can not see 10 digit calls being placed from Sites 3 and 4, any Ideas?

Dumb question from a relative newbie: Does CMD08>141> “Recording Station to Station calls automatically” mean Station to Station calls on the same switch will be sent to SMDR? Or by “Recording” do they mean something other than SMDR? Thanks Guys

Good Morning, What commands on a 2000IVS2 Local Office would cause our Central Office (AIMWorX) to only see 4 digit office to office calls from that site and not outside 10 digit calls? FYI: This site connects to another of our 2000IVS2 sites through a T1 and CCIS first. Thank You

Good Morning, We have five 2000IVS (Local Office), two 2000IVS2 Local Office), and one 2000IPS (Central Office, Admin switch). SETUP OF OFFICES -Admin’s 2000IPS has four T1’s connected to Local offices. -One of those four Offices is connected to another Office through a second T1...

Good Morning, We currently upgraded our 2000IVS processor to IPS. NEC tech converted the programming and installed the upgrade. Before the upgrade we had a call pickup group setup for 5 phones, all they had to do was pick up one of those phones and press (*1) to grab the ringing phone, now...

Good Morning, I have a 2000IVS and only on one phone does it seem to ring too many times before going to Voicemail. If we had this problem on all phones I'd at least know where to begin looking. Any Ideas? Thanks Rob

Good Morning All, Does anyone have a SMDR cheat sheet for the NEAX 2000IVS/IPS series systems. Thank You in advance! Rob

Two of our 2000IVS’s run CCIS through split (Data/Voice) T1’s that are attached to a local 2000IVS. Because of the cost per distance we had to split these T1’s and are using only the first 8 channels of the T1 for voice. NECBNS set these two sites up a couple years ago and now I’m trying to...

I had an AP00-A card inside one of our 2000IVS PBX’s go bad. I took an identical card from one of our other buildings 2000IVS. That building is T1’d straight to our main (ADMIN) 2000IVS PBX through CCIS. The PBX that I placed the good card in has two other 2000IVS’s, each T1'd to it first...

Is there any way in MATWorX Studio or Moc to look at a 2000IVS and find already programmed Extensions that are not being used due to many moves and personnel changes over the years? I know you can do this at the PBX by looking at the line cards for solid red lights however, I have 18 buildings...

I have two Series E phones that show restricted when you call from within the PBX to their extensions. A call through CCIS (T1) from one of our other PBX's gets right through. I had them try the DND cancel code that they use and it's not working on this problem. When they try to enter the...

Help!!! Does anyone have any training or study guides that will help me prepare for the NEC "NEAX 2000 IPS Customer Administrative Programming Course"? I have the "NEAX 2000IVS2 System Documentation CD" we bought for the former employee who took the class last year. However, the CD appears to...

Through MATWorX dialup is there a quick way to tell if one of our PBX's is a 2000IVS or a 2000IVS2 without actually driving the 2 hours it would take just to check? Thanks Guys!

One of our 2000IVS reports SMDR info to AIMWorX different than the rest. All others display the correct "Extension" and "Dialed" info on one line per call. This one however, displays two lines for each call, "Dialed" info is correct, "Extension" though has 6 digits on both lines. Example...

I have an AP00-A card that was installed with the 2000IVS system 6 years ago. I tried to go into CMD000 and I get "HARD WARE ERROR". In CM08 the card is set properly. The sense wheel is correct and not conflicting. It's still in original slot, 2nd PIM AP6/FPC slot. Lights are on, dip...

How do I remove a long distance block on an extension coming from our 2000IVS? On other phones we dial the number, receive LD tone, enter a personalized four digit code (handled by LD carrier), and the call goes through. I have a request now to make these two main post phones act the same way...

I have an Extension at a main post (Dterm Series E 16 button on NEAX 2000IVS) that does not ring it answers in voice mode. When you call the extension you never hear it ringing you just instantly hear the people at the post. The manual says Factory Access Code is 60 for Voice/Tone Toggle but I...

I understand that a "Bayface" is basically a snapshot of all the cards in a PIM, however, what I don't know is how do I make one? A NEC Tech is going to come out and make a Bayface of our main switch to help them in reprogramming and I was wondering is this something I could do ahead of time...

Is there a simple way through MATWorX 3.61 to switch Extensions rather than going to the 66 block and repunching both jacks when two people switch offices and want to keep their extension? Boy I’m full of questions today, sorry. It’s all you guy’s fault though… cause you always come up with...

Is there a way through MATWorX 3.61 to check for such things as DND that’s possibly activated on a phone, and if so cancel it? I get calls all the time about extensions that appear to be on Do Not Disturb and nobody around to check the phone. That’s why I was wondering if there’s a way for me...