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I have a customer who wants to put a music jingle on a Val board so it can be used as an announcement in a vector. They had the recorded jingle converted to a .wav file. The jingle is just over a minute in length but the file is 10MB in size. The jingle is specific to the one customer so it...

I'm working on a G3r running CM1.3 software. We have an ISDN PRI trunk group with 238 channels and 2 D-channels. This trunk group was put into service in 2001 and has worked just fine since. It is programmed for descending on outgoing calls and AT&T sends incoming in ascending. Last week...

I am working on a G3r running CM 1.3. What is the best way to make a CO trunk group incoming destination extension ring to a cover answer group? The cover answer group includes an x-port which is bridged on several phones. The other cover answer group member is an analog extension used for a...

Does anyone know how to get a personal CO line to ring more than once? I have several locations that have hotlines that they wanted them to ring on a separate button on the phone so they were built as a personal CO line and buttons were placed on the phones but when the calls come in they only...

Does anyone know how to turn off or mute MOH when in Meet-Me Conferencing? If an internal participant puts their phone on hold while in a meet-me conference the others can all hear the music-on-hold. I've already tried giving the Meet-Me vdn a COR with the hearing music on hold option set to...

I have just installed a single-carrier cabinet that we had removed from another location. It had been in storage for for about a year so the programming is new. We have 20 other EPN's installed and I have used those as a sample to build this one. This cabinet is built the same as all our...

I have a situation where I need an extension to cover to a cover answer group of 3 numbers for 3 rings then roll to another cover group that includes the first 3 numbers plus 5 more. In other words the call should continuously ring at 3 of the stations with a delayed ring on 5 other stations...

We are running a G3r with CM 1.3 software with two TN2501AP VAL boards. When using the command "display integrated-ann-boards" there is a column titled Number of Recordings. This number is much higher than the announcement extensions built on the board. For example, I have 141 announcement...

We have installed some 2410 model phones for a small ACD group but everytime they try to log into the Q they are kicked out when they press auto in. They were able to login in fine on the 6416/8434 phones that were replaced. We are running R1.3 on a G3r with EAS. The 2410 is an alias of a...

Is anyone using the emergency location extension field in CM2 or later with phones with bridged extensions? We will probably upgrade from G3r R1.3 by 2nd quarter 2006 and are about to implemnt E911 using Red Sky. We have bridged appearances on many sets and want to know in the later releases...

Anyone know how I can download the firmware upgrade to a 2410 set with CM rel 1.3? This works fine with the 2420 but will not work with a 2410. It is because the 2410 is not resident on rel 1.3 even though I have built an alias for it?

I have a 2420 phone programmed on a G3r. There is a busy indicator for ext 42402 programmed on this phone. It does not change when 42402 is in use. Is there something else that needs to be done for the 24XX sets to make the busy indicator work?

We are trying to connect to a Dialogic D/480JCT-12T1 board in an IVR. When I have built the trunks to other systems/boards the board vendor has already known needs to be programmed in the Avaya. This vendor has only worked with T1s from a CO and has no idea what is required in the Avaya...

Possible flooding, high winds, etc. are predicted in our area this weekend as a result of Hurricane Rita. I may have to perform an attended full backup on our Intuity Audix (rel 5 on a Map100) during business hours before the weekend. Anyone know if this backup would affect service if done...

I am trying to use TN464GP circuit boards in 2 different situations and both are giving the same results. These are on a G3r running R1.3. 1. I configured and added a TN464GP board for a 10th PRI circuit to an existing PRI trunk group and signalling group. This board was configured the same...

We have been having problems with programming autodial and abbreviated dial buttons on 64XX sets. Some times the program button lets us program a number and sometimes we have to use the Program access code. I've checked the programming on the phone and everything is correct. The Program...

We have a very strange situation. There is one voice mailbox that announces the arrival time of its messages one hour later than the system time. In other words, the message is left in the mailbox at 10 am and the message light is turned on at 10 am, the user calls into the mailbox at 10:01 am...

Is anyone using the Motorola CSR Contact Center Application software with a Definity (preferably G3r). Our City Info Center has purchased this application for their call center but we are having problems getting Motorola to give us the specifications for the connection to the G3r for CTI. We...

I actually have two questions. We are on a G3r on R011r.03.2.536.1 using EAS 1. How do I control the number sent from an active ACD phone? When the agent is logged in the only number that is sent is our BTN. If no agent is logged in then I can control what gets sent. All outbound calls go...

We have installed a spare G3si at a temporary location. There are no CO trunks and all external calls are routed across DCS+ to G3r then out to public network. When an external call is placed from the G3si the display does not change during the length of the call. The user sees only the...