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How do you program softkeys on the 9600 series phones?

I had restored programming on a Merlin Magix with a 100DCD card installed. When I did the PRI dropped and hasn't came back up. I reset the system, busied out the 100DCD board, restored. I have changed back to the current backup. I called the local provider, they conducted their tests. They show...

We have an Avaya S8700 with Intuity Audix voicemail. We have one user with an 4621SW IP phone set, that is having trouble with his Message Waiting Light. The light turns on when a message is left. After about 10 seconds, it turns off. In Audix, it shows that he has a new message when the light...

I have a customer that is having a problem transferring a call. If a caller reaches the Auto Attendant, selects extension number 228, the call transfers to ext 228 and is answered by its mailbox. If the call is answered by someone instead of the A.A. and they transfer the call to ext 228, it...

I have a customer with a BCM 50 R1 that is fried. "The BCM 50 is fried, not the customer." It seems to have taken a surge on the CO line. They were on line 1 and 2, a third call came in; it was answered, then they heard a surge over the phone, and the whole system went down. We are...

I have a customer that has a MICS (DR5) with Flash voicemail. Users are set up with 2 intercom buttons and Forward No answer set to VM port. If the user is in DND, the receptionist transfers to voicemail (F986), the ext #, and hangs up. For outside callers, the call returns to receptionist. Why...

My customer has multiple BCM 200 systems. I am testing and re-programming for future use. I have one that I powered up, phones work, I can call in and out. I try to connect with my laptop with no success. I change my IP address to 10.10.10.200 (255.255.255.0) for Lan 1, opened Internet Explorer...

I have a customer with a Partner Mail VS, R5. When he records a call, it plays a message that the caller can hear to notify that the call is being recorded. I don't believe this can be disabled. My question is, what release of Partner Messaging does not let the caller be notified? Thank you.

When we get an alarm in our S8700, our system is setup to call a cell phone to notify someone of the alarm. How can I change that phone number in our system? It is using the dial in modem number to call out.

I have a customer that upgraded to Microsoft Outlook 2007. CallPilot Unified Messaging worked fine with the Outlook 2003. After the upgrade, any PC connected to the network internally works properly. If their laptops are outside the system, the Call Pilot software will cause Outlook to fail to...

I have a customer that only has centrex lines. It is for a school, so they want a button on all phones for 911. That works fine. But, if someone just picks up the phone, they have to dial 9911. How can I route 911 calls, so that no matter what they dial, 911 or 9911, that it will call out to 911...

I have a customer that has a BCM50 r3, with a PRI. They have 3 phones that have 3 line appearances for the main lines and line appearances for other users with DIDs, as well. They can pick up anyone's call in the company. The problem is on the main line, if it set for 5 rings before going to...

I have a Definity S8700 w/ Audix. We have outcalling setup. I have 1 user that only wants 1 outcalling notification per message, whether the message is checked or not. Is there a way to change this or adjust the time in between calls. I checked in the user's mailbox and in COS, I can not find...

We have an S8700 switch. We changed our service. Now the caller ID name comes first, instead of the number. Is there a way to change it in the switch. I am sure our local provider could also do this at their end, but it would probably take two weeks to change.

What is the maximum number of 1100 series expansion modules that you can have on a BCM50 R3? Customer has IP 1140e phones. I know each phone can have 3 exp. modules. They are going to be adding more 1140e phones w/exp. modules. I can't find anywhere that states that there is a limit. Thank you.

I have a customer that changed providers. They switched to an at&t flex ip plan. They had PRI(XO Com)with caller id, changed temporarily to PRI (at&t) with caller id. Most of the time incoming caller id would work, with a few problems. Sometimes caller id would not come accross. When we changed...

I had a question about keycodes. I know if you have a bad system that you can move keycodes to a new BCM. I have 2 BCM50s. One is our demo unit, the other one is our test unit, for now. I would like to move an IP client keycode from the demo to our test unit, if possible. I don't believe that...

I don't have a lot of customers with Panasonics. I have never used the programator. I have heard mixed reviews on it. Is it worth using. It sounds like it is a lot easier to program. Any thoughts?

My company is looking into using AT&T's IP Flex circuit to replace our existing PRIs in our S8700. How does that work for programming the trunk groups. IP Flex has 30 channels, we have 2 PRIs with 23 channels each. There are 2 cables for the IP Flex coming out of the router. They would go to my...

I try to park a call (F74), it is on a PRI, and it shows denied in admin. I am not sure what I am missing. Any ideas? Thank you.