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I have a customer whose T7406 phone finally gave up the ghost. I replaced it with a T7406e which now works almost too well. It is in a noisy location in a printing shop and the PA system is quite loud so employees can hear over the constant noise. I tried adjusting the "noisy location" settings...

I just installed a CP 100 Ver 2.0 on an existing CICS. Everything works fine except cannot forward calls to the CP on a Rings DA. F985 brings up the B2 DN instead of the B1 DN and I can not forward calls No Answer. I have tried changing the CICS ports the CP is on and F985 always brings up the...

I have a CallPilot 150 with 3.1 software connected to An MICS running 6.1 software that has been working for 1 year and 5 days (who's counting).That's the last time I had to replace this one due to a power hit. At that time a UPS was installed. I was told F981 just returned "Inactive Feature"...

My customer has a CICS running 4.2 s/w WI6.0. The trouble has occurred on at least 2 different sets calling different numbers. They establish the call then put it on hold to get information or whatever and the Flashing indicator is not operating when they return so they think the call has...

Strange one today. Had to remove a Trunk module and 2 port Fibre expansion from an MICS running 6.1. They'd been installed in error - Sales!!! I powered down, removed the expansion card and powered up again. All sets came up saying "In Maintenance" and the customer was out of service. After 10...

I have a customer wanting to upgrade from a StarTalk Mini to a CP100. Presently they have a 616 DR5 DS. I know CP100 will work on a 3x8 DR 5.1. Is there a 5.1 DS software for the 616 and has anybody had any first hand experience getting one to work? Thanks in advance

I have an MICS customer running 4.1XC WI6.15 and PRI. If a call comes in on his DID while his set is forwarded, there is a 4 or 5 second delay and then an "all trunks busy". I have verified there are lots of free channels on the PRI and tried just an internal extension to extension call which...

I have a customer with an MICS 6.1 software running an M7324 with 2 CAP modules as the main receptionists "console". It has started to lock up in that all LCD arrows come on and stay on preventing any call handling at the set. Sometimes the set re-initializes on its own and comes back. Over the...

I have a customer with an MICS 6.1 and CP 150 2.10 who has one user trying to access his mailbox from home (lives out in the boonies)and the CP does seem to recognize the DTMF tones at all or properly. He also says his LAN phone can't even dial an extension number. (Have we opened another can of...

I have a customer with an MICS e/w 4.1 and running PRI who cannot forward externally from time to time. I've tried it and it works...caller calls his DID which is set for ring only, the arrow associated with an intercom key (he has 2 IC keys)flashes once breifly and the call goes to the correct...

My customer has a 6 port Nam with 4.0 software. When I got there it was locked up. All attempts to access it said "Inactive feature" including F915. I had to reboot 3 times before it came up. Halfway through doing a backup it would abort. All Greetings were lost thoufh CCR menu prompts...