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  • Users: nononortel
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  1. nononortel

    Sccs Post Call Processing time

    Hi, Does anyone know if you need to Release the caller by hitting not ready to envoke Post Call Processing time? It would appear that if an agent finishes a call by the caller hanging up on them, THEN hit their not ready key, this pegs as PCP time. An agent can finbish a call and wait IDLE for...
  2. nononortel

    SCCS Rls 5.0 Networking problem

    Hi all, Anyone have SCCS v5.0 Virtual call centre enabled? I have an issue with calls not queuing to the local skillset even with "include local node" ticked. The doco states that with Virtual call cnetre and LNI ticked, you only have to script "Queue to Network Skillset" and SCCS sees both...
  3. nononortel

    Symposium Release 5.0

    Hi all, I'm just about to install 5.0. Anyone been involved with it? Has anyone used the new "Virtual Call Centre" feature for Network Symposium? Any bad bugs or issues that you know of???
  4. nononortel

    GRTD 3 Login problem

    I have a client with SCCS 4.0 and GRTD 3 v 3.05.05 and they are running XP for CCS Clients. They are using NT 4.0 for GRTD Standalone. There are 4 NT PC's as GRTD displays. All 4 use the same Login ID i.e: GRTD and the password is password. The user has desktop access and has the ability to view...
  5. nononortel

    Issue with SCCS 4.2 Agent RTD with XP

    Hi all, Wondering if you could help? I am running Windows xp 1.1 and have SCCS 4.1.7 with Version 7 of the Client with servvice update 10C. I have only one Team Leader who cannot open the Agent Real Time Display. All builds of PC's are fairly standard. Does anyone know of a patch that can fix...
  6. nononortel

    Copying a user-defined report from Client to Client

    If a Supervisor has created their own report in SCCS 4.2 and would like to share it with collegues, is there a way to copy the report template and load it to another client without using crystal??? I know you can copy real time display templates. Any ideas?

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