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With Avaya new website all marketingtools.avaya.com links are broken. They used to redirect to a new site but I never bookmarked it. Anyone know URL? Thanks MJ

Hello The company I was contracted to, and where my ACSS was associated with, lost its BP status after 30 years. I just recertified in November 2020. They failed to maintain certification requirements for other techs and sales. I have since lost my Avaya SSO login ability and would like to...

I have a customer with 9.0. 1.) They require auto night switching from hunt group to AA on a daily bases with an option for manual overide in the event they want to stay open or close early. 2.) They requested we setup a Holiday schedule within the time profile. 3.) They want to be able to...

I have had an ongoing issues since an upgrade from IP 406 5.0 to New IPO 500 8.1. Issue: Single member hunt group for receptionist with overflow after 5 rings. Cannot seem to figure out how to prevent immediate overflow when receptionist is on call. Customer only wants overflow after no...

I have an issue that has existed with an since the upgrade to 8.1, 500 v2 (Replaced Control unit/ Pri and combo cards) Problem is with receptionist 1416 set. When on an active call and additional calls ring in she cannot select transfer and process the current call or any subsequent calls until...

Looking for assistance resetting the password on an old Definity G3 switch with a 798 proc. We have tried all known defaults and even dumped the Translations to a file and searched through with Hex editor. I have the INADS modem connected and am willing to pay a fee upon successful reset of...

I have been searching Avaya support downloads, Marketingtools and everywhere else I can think of to download Contact Store 7.2.09. According to the documentation I need it to complete the upgrade to 7.8 The system is currently running 7.2.08. We are migrating to a new server and upgrading CS...

Recently upgraded a 406V2 to 5.0. They have no Twinning/Mobility licenses but they have multiple virtual users who's extensions are simply call forwarded unconditionally to their cell phones. Seemed to work fine with 3.2(69). Now no matter how the call is originated, DID, internal or transfer...

Just passing on a solution I found to using Line side call forward to an answering service. I realize this is old technology but some customers still use it. I'm also certain there are other, maybe even easier way's to do this but this worked for me. Scenario: Customer has analog lines with...

I have a Norstar MICS 4.1 that has lost Dial Tone on outgoing long distance T1. The provider (AT&T) screwed up and disconnected the circuit by mistake. They said the system showed the circuit no longer in use so they deleted the translations and the programming. Since rebuilding it they no...

This is an unusuall setup that is beyond my understanding of VPN tunnels and ACL's. The network that I'm working with is shared by two organizations that use one PIX (506E) for inet access. Organization A uses the native lan (192.168.1.0 Inside) Organization B is on the same network but...

In an earlier post I asked about a problem with a DLC console (MLX-20) locking up when a DID call is routed to it. There are no lines assigned to it what so ever.keys. only 5 SA (Service Access) I have 1 main number that is routed to the Attendant (101) via Dial Plan routing. The first call...

Recently installed PRI on Legend 7.0 Used DPR translation tables to route main number to DLC operator (101). Console locked up continuosly. Saw reference somewhere that with PRI, operator had to be QCC. Changed to QCC everything worked great except customer doesn't like queued console. They...

I have a customer who is planning to deploy a Multi-Tech Fax server that routes via DTMF/DID digits. They currently don't have a DID matching range on the PRI for routing and don't really need it. (It's next to impossible to get good ranges from Bellsouth in this area) They use 2 ported numbers...

Customer has a Guestworks that has been running CDR out of DCE port for years. I'm not sure how this ever worked from the beginning because it was cross connected through about 300 feet of feeder and sta wire, well beyond the 50 feet recommended. At any rate it appears it no longer has the...

I have a customer with a CICS 2.0 Expanded who wants to use the i-ata for analog device for outbound calling. When I check y/sl pair (i-ata port 117, Sta 37) I only have talk battery no dial toe. Programmed prime line on 37 for both poola and icm to no avail. Also tried programming ext 29 in...

I'm struggling with a VPN solution I thought would be relatively simple. I now have considerably more respect for those of you who have a clear understanding of Pix vpn setup. The basic setup is 3 Pix 501's at 3 branch locations each with it's own static dsl account. The plan was to provide an...