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Let's say you've just been told there was a split registration event, but now it's over and all is well. Then someone else asks "What caused it, which gateways were affected and how long did it last?" Where do you look? What logs are available to help find the answers?

I'm about to swap out a G450 where I had a G650. I'm concerned about the Paging Loudspeaker port which is connected to a TN763 AUX Trunk card. Am I going to need a UPAM between an analog port and the paging amp in order to support this going forward, please? Thanks, Phil

I'm using Tapit NOVA to collect SMDR records from my Avaya S8720 and am looking for a way to send the SMDR records from my Cisco UCM version 6 to the same address. I've been poking through the GUI for Call Manager and looking at the help files but don't see what I'm looking for. I'm hoping...

CM4 S8720/G650 It doesn't matter which client I'm running. None of my other apps seem to suffer. When I run the client in telecommuter mode, the application drops momentarily every few minutes. The audio portion stays up, but the application resets itself. I'm using a Cisco VPN. When I run...

I've got a request to open a couple of critical doors when 911 is dialed. Is there a way to have crisis alert trigger the contact closure feature, please?

Classify this one as "out-of-the box" thinking. I'm being tasked to investigate streaming MOH out of my digital handsets. I really have little faith, just doing a sanity check. Am I nuts in saying "No, you're nuts!", or is there some slim hope?

I just installed a redundant power supply in a G650 cabinet and have the following errors/alarms. Can't quite make out what the manual is telling me to do. test board 1a15 TEST RESULTS Port Mtce Name Alt. Name Test No. Result Error...

I have a Cisco Call Manager 6 with h.323 trunks to an Avaya CM4. The PSTN comes into the Cisco and feeds the Avaya where needed. I've got a block of DID's that I had pointed at the Avaya using a route pattern with some wild cards. 63XX pointed to the gateway for the Avaya CLAN which controlled...

S8800 Duplex CM 5.2 TN2501 HW2 FW21 Using VAM I can receive the audio files, but cannot send them. Using FTP I can open the connection to the TN2501, but cannot send the file. I get a error that I cannot send the file. The board works fine, I was able to back up all the files to my pc. But...

We're trying to set up paging across an H.323 trunk from an Asterisk 1.4 to a CM3. The CM3 does not have "remote-access" enabled, so we can't use that. When we dial the "paging loudspeaker-access" code from the Asterisk, we seem to be getting dial tone from the controller. We hit the # key to...

CM3.1 with IQ as the reporting platform. Agents are using AUX codes to flag reasons for being in AUX. But when they allow a call to RONA at the desktop because they're engaged in something else, they get stuck into a default AUX state with no AUX code. Is there a way to flag that particular...

I've just installed an IP Office 6.0(14) I've got some remote users that have local stations forwarded to their cell phones. When a local users calls the extension that's forwarded, there is no audible ringing. Calls are going out over PRI. 6400 series sets.

~G3si with CM2. ~New IP's assigned to everything last night. ~Old PoE switches replaced with Cisco 4506 PoE. ~New DHCP server in place using Option 43 (Infoblox?) No 176 available. (1) 4620SW phone continues to boot through firmware load, then restart, then boot again, then restart. Others work...

I've got an S8710 CM2 DCS'd to two Prologix, a V6 and V8. The S8710 has a QSIG connection to a CISCO Call Manager. The S8710 has an Intuity Audix MAP-100 and wants to migrate all the users from the Audix to the Unity. Call coverage will and mwi work for all the users on the S8710, but I'm...

S8720 CM4 to Cisco CM6 via H.323 I'm trying to call from the Avaya to the Cisco Meet-Me conference number. I can call the Cisco IP phones all day, no problem. But when I attempt to join the Cisco MMConf, I get a codec mismatch. list trace station 1851...

I've got CM4 and I'm trying to administer it with VAM 3.1.12 I'm trying to manage some announcements and am getting the following errors: There was an error retrieving announcements for VAL board S8720_Ideal:01A11 .1 00000000 5bc5 "announcements" is an invalid entry; please press HELP The...

I've got a CM5.2 S8300 in a G430 with CMM. Small system, all calls come into a CO trunk group and ring immediately at the Auto-Attendant. The CLID does not always display properly and I'm trying to remember how to slow things down a ring before AA picks up in order to receive full CLID...

CM4 S8730 w/ Modular Messaging 3.1 Administering EC500 for the first time on this switch, have done it before often. I've had issues and figured them out, but this is ODD. When I map the station to the cell number I get a real strange interaction on the phone. The phone goes immediately to...

Customer states they're only receiving CLID 1 time out of every 100 calls or so. This must be a timing issue with accepting CLID from the carrier. I'm not sure where to make a change that would assist in acceptable timing. Here's my Trunk Group: display trunk-group 1...

I'm new to Cisco and have a CUCM-6 tied to an Avaya CM4 via H.323 trunks. I'm attempting to get the Avaya across the trunk group to the Cisco and out the PSTN. When things go wrong in the Avaya, I put a software trace on an object, dial a number and watch the fun, real-time. Is there anything...