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In IPOCC an agent can make himself/herself unavailable/available to specific groups that he/she is assigned to. We have a call center group who does not want the agent(s) to have the ability to make themselves unavailable to any or all groups. Is there a way to prevent the agents from...

We have a user on CM 5.1 who is doing some integration with Microsoft Lync. A. When an external call rings to or are transferred to a Lync user the caller ID is carried through to the Microsoft Lync device/application perfectly. B. When an external call is covered to or rings to the attendant...

We have an AES set up for OCS integration. We have 10 S8500 servers with CTI links to the AES. The initial site setup is up and running. When we added the second site, the CTI link is up and clean. The issue we are having is when a user from the second site attempts to login from OCS the SIP...

On a 96xx set the buttons can be personalized. The limit for the number of characters is 13 per AVAYA documentation. On the SBM24 buttons can also be personalized. One of my users is telling me they are limited to five characters when personalizing these buttons. I have not been able to find...

Working with an IP Office in our office. Trying to get LCR to work and continue to get incompatible or wave off. I have removed all system short codes using 9. I tried a number of variations of "short codes" in the Main tab of the LCR and cannot find a working combination. I have read some...

We are an AVAYA, Panasonic and Comdial dealer. We have a customer that has some Norstar ICS 4.1's in some small offices. They have ICS Rel 4.1 with three lines and four stations. They want to add an additional line. I now have info on the pinouts for the trunking. It appears that they have...

We are an AVAYA, Panasonic and Comdial dealer. We have a customer that has some Norstar ICS 4.1's in some small offices. They have ICS Rel 4.1 with three lines and four stations. They want to add an additional line. I need some tech info on the pinouts for the trunking and programming to...

We have installed an S8100 and are working with a brand x CDR/CAS/SMDR provider. What drives the format of the records in the file on the D drive? System parms/CDR in the PBX. We don't see records building in the file as we expected. Looking for someone who has some experience with this...

Here is my challenge. Three business entities. Two 8100's DCS'd together. Three attendant consoles. Mgmt desires the following. Calls come auto attd for Company A/B on 8100 #1. Press 1 for Company A or 2 for Company B. Secondary Auto Attd now for company A, caller presses 0...

Just set up a new Intuity LX. Trying to access it thru our network. Can open the web interface using internet explorer and can get logged in. When trying to access the traditional audix command line interface I receive an error to the effect that the name "intuity" not found or...