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What is the process to change out vcm 32 to 64 , is it a power down and swap out card power on ?

ip OFFICE V2 EMBEDDED, WHEN DOES A VMAIL PORT USED FOR AUTO ATTENDANT GO IDLE ? AFTER CALLER DIALS EXTENSION ? OR AFTER EXTENSION ANSWERS [AS IN SUPERVISED TRANSFER] AND IF EXTENSION RING NO ANSWERS TO MAILBOX IS THAT USING 2 PORTS ?

A customer has discovered the following problem in Avaya IP office 7.0.32 Simultaneous calls to 1 extension via auto attendant extension selection only one will get to extensions mailbox on ring no answer the other call will get a long pause and a message "destination is unavailable" bounced to...

Customer reports system wide that occasionally not always a caller gets "extension unavailable message" when dialing thru auto attendant IP office 7.0.32 . Would like to build a trace or monitor to maybe capture this there are no alarms , anyone used realtime trace if so how ?

Application question Thinking about using the IP office behind a Mitel PBX for admin use and the PBX analog extension ports will work as trunks in the IP Office plus this would give the frontdesk mailboxes and auto attendant for sales , catering , etc. , the questionable part is getting auto...

System speed dial codes 660-669 do not work . As soon as you dial Feature 6-6 it drops back to an idle phone as if there is a dial conflict or feature conflict and there are no short codes built/added .All other speed dial bins are fine . This is a new install 500 V2 . Any ideas ?

Has anyone built a mailbox breakout to main greeting in embedded V2 ? Or mailbox escape to another extension ? Its Quick mode

I would like to test the link between the IP office 500 and the clients exchange server for connectivity to port 25 for vmail to email transfer. Is there a test built into IP office accessed by system status or monitor or a telnet command string or something to do so in IP office ?

Troubleshooting voicemail copy to email, monitor trace indicates ,in the call tab , that calls are qued in a LVM string. Checked the user settings - email addresses correct and copy bullet selected Checked the advance settings and SMTP address intact ,IT vendor indicated user authentication...

Report The unimessage in Pro Mail stopped functioning , all email addresses are correct as assigned in mailboxes but do not get delivered to email which is offsite sponsored.Customer changed out their dns server harddrive however and changed the dns address, dont know if that would have an...

Scenario - We have to restore realtime display to callcenter on a daily basis as much as 3-4 times daily.The realtime connect status goes red and server connect status also fails . We want to display realtime all day but it seems to time out and has to be restored. Spoke with Itel multi times...

Avaya IP office user reports that Reset a mailbox in vmail pro for new employee and now the greeting the user recorded just repeats over and over and beeps for leaving a message but does not allow caller to leave a message. Checked to make sure all settings and programming for user matched...

Client reports that when she places a soft console call on park it does not activate park buttons on sets in office , rebooted soft console and IP400 . The parked call hears message on hold and can be retrieved from the soft console not sets. Ideas Anyone?

Multiple users have experienced a mailbox in use message in display either accessing there mailbox or during a mailbox session it pops up and they cannot get in their mailbox until I reboot the BCM , and that action drops the "HELD" voicemail ports and then they can get in and the mailbox in...

Has anyone successfully deployed the droid as a softphone ?

Want to migrate rcc database from 400 4.0 and old pc host [win 2003] , to 450 6.0 on a new pc host win 2008] . Cant seem to get the ITEL tool to work which converts the database to new format because we are changing the pc host , any ideas ?

CLIENT STATES THAT INBOUND CALLS WILL NOT GO TO QUE AND STACK UP IN THE CALL INFORMATION SCREEN. CHECKED THAT QUE WAS [ON] SET TO A LIMIT OF [4] AND A QUE TIME [10 SEC]. TOLD HER TO WATCH FOR 10 SEC TIMOUT FOR QUE TO START BUT CALL STAYS IN INFO SCREEN. NOT SURE IF THERE IS AN OPTION CONFLICT IN...

Supervisor attempts to monitor agent she logins and sets up an observing session hears the conversation and within a minute or so she is dropped from the agent observe session and has to repeatedly set back up only to be dropped , no alarms no events , replaced telephone still happens

At softconsole the que calls are not showing up on the que bar and attendant does not know a call is in que visually until she hangs-up from existing call then it bounces out to her. Checked the hunt group to make sure que feature is active and starts after 10 sec [default] we hear the que...

Have a case of trouble on a dual core succession all analog sets have no ringing signal to sets on all shelves system wide they can make calls outbound and all ip phones and digital phones are o.k. . The Core 0 cabinet utility card and ccni card are in alarm state util card display is blank...