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I have a MICS 6.1 with a 6 port fiber expansion, two 0X16 and two 12 X 0. I have 4 pool groups A,B, C and D and have assigned 9 for pool A and 8 for Pool B...I am trying to assign a different access code for pool groups C and D but cannot. i have 3 digit extensions starting with 221...

Have a BCM200 3.7 and am using all i2004 phones. We set up a VPN for one remote user and ran into the problem where we can intercom the extension but when picked up we cannot hear each other. The phone rings but we cannot hear each other thru the handest or the speakerphone. The remote user...

We purchased a MICS 5.1 with PRI from a bankruptcy sale and am trying to get the PRI codes from the system in case of a system failure. The system is installed and working properly with PRI. Is there any way we can retrieve the keycodes for the PRI as Nortel does not see this System ID...

I have a BCM 200 3.7 and a BCM 50 at the second site and I want to be able to have the analog lines on the 200 to ring simulataneous 6 extensions on the 50. By setting up a Hunt Group on the 50 I can redirect the copper lines to the Hunt group DN and they ring...but not at both sites. Any...

I am trying to find a compat. chart for the ACS VM PC card small that has the purple label. I am using a release 98 DR 02, DR03 and both I cannot get into the unit for programming but can hear the default prompt " enter mailbox followed by password" with a ACS release 6.0. I tried it on...

We have a problem in our call center reports. The drop down combo box for date does not allow 2009 to be selected. It only allows 2003-2008 as possibilities. The system’s daily auto-generated reports are OK. The problem only exists when you select the Reports option from the call center...

On a CICS I am looking for a small 6 line conference bridge..any suggestions or products that work ? Thanks

Installed an ACS 6.0 processor with 2 308ec's and all power up with green lights except the Voicemail module VS 5.0 ...... It turns red for a second then yellow and then no lights . I replaced the 5 slot carrier and have the same problem I have taken the VM out and put it on a ACS 3.0...

How or where can I get what features were added when upgrading from 3.5 to 3.7 software ?

I am trying to fing the DBFIX Util on a 3.6 BCM 400 running the RCC server. Any suggestions ?From the run line in the start menu: \rcc\dbfixutil\ http://localhost/rcc/dbfixutil/ I have searched for every rcc folder on the local drive, there is only 1. The location is c:\program...

I just moved a 2 digit NAM from a DR5 6X16 to a 3 digit MICS R1t1. I did a reinstall and now have this problem. I am able to add 4 mailboxes but any more gives me the cannot continue after I enter the mbox, ext , name , class Does anyone know what this is all about or have seen this...

We have a BCM 400 running desktop messaging with Lotus Notes and am trying to see if we can make the new message actually show up in the normal inbox vs. the Nortel inbox . The documentation says see administrator. Anybody can make this happen.?

We are trying to install Unified Messaging for a client running Lotus Notes 7.0 on a BCM 400 I'm wondering if anyone else has or has found a way to fix ? It comes up File not found.

RCC runniing fine for 3 months then we now get this error message when trying to run reports : MSFT OLEDB Provider for ODBL Drivers [Mysql] [ODBC 3.51 Driver] [mysqld-4.1.14.n5-log] got error 127 from storage engine /RCC/Report_pages/answered_report.asp, line 14 any suggestions ? We can see...

We have a MICS with 5.0 and PRI and upgraded a Flash 2 to a 8 port NAM. Mailboxes work, AA answers Target line 145, CFNA for each ectensions goes to individual mailboxes correctly. The problem is that the Traget lines assigned to the individual stations as private lines do not go to their...

Customer changed PRI carriers due to Katrina as Bell was thier only option. We can make outgoing calls but cannot receive incoming. We verified all settings and protocols with Bell and they said everything matched: NI-2, B8zs, received digits 4, etc... Bell came out with T box and showed us...

We do not want to include the count for calls received in the que for the first 59 seconds if they abandon, nor in the calls received reporting. If the Bins are set to 59 seconds, they are still counted in the total calls and manual manipulation is not an option. This effects the Abandoned...

We acquired a BCM 1000 and am not able to get into the unit via the default IP address as obviously it has been changed. Is there any way to default or reset the IP adddress ?

How do you program a one touch button to access voicemail on a 1232 system ?

I have a CICS 4.1 with a Flash 4 mail. We have the CCR tree routing to individual departments via hunt groups 290 thru 292 . Thus when the customer presses one it goes to all of the phones in the sales department, when pressing 2 it goes to parts, etc. If no one answers the sales hunt group...