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We recently purchased a Gateway mini tower running Windows 7. I hooked up a LG Flatron monitor to it and have had no problems until recently. It works fine for hours (sometimes days) and then it loses power and shuts totally off. I then disconnect it from the Gateway and hook it up to Dell...

I am having issues with a neighbors laptop and she doesn't want a reformat. She has a laptop w/Vista and she updated her office 2007 and found that everytime she opened a word document, the document came out garbled, shortly after that her Macafee wouldn't start and the system wouldn't allow...

I'm working on a PC with XP that the enduser uses for home transcription. She recently started with a new company that downloaded transcription software and "Mikogo"(remote access software) on her pc. She was working fine for three days and then all of the sudden, when she clicks on IE, it...

I'm working on a Dell Inspiron with Vista that recently was updated with MS office 2007 updates. After updating, the user complains of 3 things: 1. intermittantly the computer gets stuck on the welcome screen and dosen't proceed farther. 2. The computer says it doesn't recognize the battery...

I recently re-formatted a HP Compaq laptop. I went to the HP website and downloaded drivers from their support page. After doing so, I opened Internet Explorer and it connects to the internet for about 15 seconds and then I get a "Send Report" box and then it kills Internet Explorer. I have...

I recently updated a 5 year old pc with Service pack 3 after the user was complaining of her pc shutting down on its own on irregular intervals and it running VERY slow. I removed her Norton Internet Security suite and installed AVG in its place. After doing a scan, defrag, computer clean, the...

Does anyone know where I can direct a user to find a printable chart that has all the keyboard commands for Vista? Primarily this user can't seem to locate a chart that has the keyboard commands in Vista for the dropdown menus in Excel, Powerpoint, etc. He wants to navigate without using the...

What do I change in Internet Explorer so that any downloaded .doc files open with Microsoft Word? Right now it opens in wordpad.

I have a failing serial ATA laptop hdd that I hope to be able to retreive photos from. Does anyone have any suggestions how I might go about that?

I am getting a fatal error everytime I shutdown. The blue screen indicates that the file drvnddm.sys is trying to access ram after it has been freed. When restarting, I'll send the report to Microsoft. They recommend using the driver reset tool, which doesn't do anything. Any suggestions? I can...

My mother-in-law's computer is a Dell pc that was directly connected to the cable modem ( not behind a router ). She says recently she IM'd someone on Yahoo messenger, left the computer for a few hours and came back to a screen that says no HDD found. I had her get into her bios and it said it...

I have an old computer that has Win 98 and no network card. It has a modem, that was used to connect to a dial up AOL account. We now have a new PC with Vista and would like to transfer files and pics from the Win 98 box to the Vista box. I attempted to put the Win 98 harddrive in an enclosure...

How do I remove certain programs from the startup folder? I went to msconfig.exe and selectively tried to remove Yahoo messenger from starting up at logon, because I have downloaded Trillian, and want that to be the only instant messenger program to load at startup. I also went to the...

I recently upgraded an XP Home to Xp pro on a Dell PC. Durring the install it asked if I wanted to activate the os with Microsoft or do it later. I choose to do it later. Upon restart it won't allow me to log in until I activate it, however it won't let me get to the internet to activate it. It...

I recently set up a small home network consisting of two pc's, one with XP Pro and the other with XP Home. I ran the setup a network wizard on both pc's and I had a connection with file and print sharing. I, for some reason, cannot seem to get the connection back. The only thing I can think of...

I have a pc which I have Norton Internet Security on that has a firewall. I also downloaded Win XP Service Pack 2 which has a firewall also. I tried to selectively remove the firewall program from Norton so I can exclusively use the Windows Firewall, but I cannot remove it without losing all the...

I recently re-formatted a hard drive that had XP Home edition on it to XP Pro. The install went ok, but in device manager, it indicates that the network card driver did not install. The card is - "RAS Async adapter" I went to the internet on another computer in hopes to download the driver file...

My mother in law has been having problems with her newly purchased Dell Dimension 5100c regarding her video jumping intermittantly. She has called Dell multiple times, but when she calls, she cannot get the machine to start "jumping." I originally thought that it may be a defective video card...

I just removed sp2, in order to re-install it, and my wireless mouse and keyboard don't function. I suspect the plug and play and device signing have something to do with it, but I don't have any wired keyboards or a wired mouse in the house. Any suggestions? Anybody else have this problem?

We have a Dell PC that the video is jumping. The desktop is fine but when we open an application, the jumping is intermittant. We updated the monitor driver and that didn't do it. Does anyone have any ideas? I suspect the video card.