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I thought I would share a tid bit I discovered using Norstar Remote Utilities after being fed up with having to reboot my computer so many times. I am sure you have experienced the "Unable to find connection manager" when using the remote program (pressing the cancel while connecting to a site...

Does anyone know what the Volt and Amp rating is for the page port contact on the Partner ACS (R1-R6)? I have searched thru manuals, Avaya's website and several tech websites and can not find the info anywhere. You would think it would be included in the electrical spec part of the manual but...

I have a site that we installed a MICS 7.0 and Call Pilot 100 Release 3 at about 3 months ago. The customer called about 2 weeks after the installation and advised they were having a strange problem with the voice mail it seems when they dial F986 and the ext # the call goes on hold and does not...

I have a couple of CP100's with the older software and I am having the mis-dial issues. I need to upgrade them to 3.0. Can someone post the procedure and the file names from the Nortel site needed to perform the upgrade? I have seen somewhere in this forum that the files were supposed to be in...

I recently installed a CICS 6.1 and a Callpilot 1.5. Everything seems to work fine except I can not get it to answer any lines 001,002,003 or 004. I have the callpilot set to answer the lines with "AA" and rings to "2" Is the CICS 6.1 compatible with Callpilot 1.5? Does anyone have a...

Customer is reporting that incoming callers are being disconnected in the middle of established calls. The trouble began early in the morning on 01/05/04. Customer has had this problem before and strangely it seems to happen on Mondays. This is a Hospital, so they are probably getting heavy...