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Hello, I have a system using topic priority and source priority groups in the task flow and the customer wants a low priority call that has been waiting in the queue for over 10 minutes to jump to the front of the queue? I can use a "Longest wait time exceeded" condition to check the time in...

IPO Server Edition, more than 1 site all on 9.1.4 Having problems trying to give service users other than the Administrator account access to also be a One-X Portal Administrator. I have ticked the box for One-X Portal Administrator access through the IPO Security Settings -> Rights Group ->...

As per the subject, V9_0_5_972 is available on support.avaya.com

Does anybody have the full server spec of the Dell R620 that is now being shipped by Avaya as I need to mirror this beast of a spec in VMWare for a secondary server. On boot it shows as having Two 2.30 Ghz Six-core Processors, Bus Speed:7.20 GT/s L2/L3 Cache:1.5 MB/15 M, System Memory Size 32:0...

Probably one for tlpeter as his name is on the v8.0 & v8.1 FAQ's http://www.tek-tips.com/faqs.cfm?fid=7574 How do I enable a share on C110/UCM v9.0 for Xima to grab the call recordings from the VRL folder? I have tried using the V8.1 method but unless I'm doing something wrong it aint working.

I have a server edition system recently installed and im having a problem with trying to change or withhold the outgoing cli using the default ? shortcode. The ? shortcode whether it be a system or user shortcode always default back to the users ddi matching from the ICR. If I remove the ddi...

Aside from the IP Office for a few minutes to say what a great day its been for European golf. Fantastic fight back and always great to beat the yanks!

Customer has VM Pro and has asked if we can queue the call and route elsewhere if hunt group has No available agents or average speed of answer is >20 seconds? using the queued start point on the hunt group I'm sure I can route the average speed of answer is >20 seconds by using the compare...

Had a few problems on an install today with the 96x1 not getting dhcp address from the IP500. IP500 is set to dhcp server 'only for Avaya phones' & SBS2011 server is on the same network for the PC's dhcp. Have no problems with the 16xx series phones or the 96xx handsets getting the correct dhcp...

I have a site running IP500, VM Pro & Contact Store. All software versions are up to the latest V7 available. VM Pro & Contact Store are installed on a 2003 server. The problem is that occasionally in the VRL folder a number of 0kb .tmp files appear & Contact Store rejects these files and...

Having a problem with the VM Pro Minimum Message Length which doesn't seem to be working on 2 systems V7.0.5 or V7.0.12 with the correct VM Pro version for the release. VM Pro set to IP Office Mode, caller hangs up straight away and user still gets a VM Message. VM Pro set to Intuity Mode works...

Looking into a strange problem where CCC agent licences don't release when an agent logs off, Re-Starting Delta Server temporarily fixes the problem. System, CCC & Delta Server have all been upgraded to latest versions available to attempt to fix the problem. System is a 406v2 running v5.0.26...

The Avaya One-X Call Asssistant works well in the office and does what its supposed to do! I can't get the Avaya One-X Call Asssistant to connect over my VPN connection although the One-X application connects and works. The VPN is via a Netgear FVS338 and the vpn client on the pc is 'The...

Upgrade of Inhouse IP500v2 generally went well until testing the voip.co.uk sip trunks we have on the system. Typically they don't work and registration fails and I can't quite put my finger on what the problem is. I also have Sipgate sip trunks and they are still working! I copied the 6.0 sip...

Is it possible to upload professional recorded voicemail greetings & queue announcements for users and hunt groups on the embedded voicemail? I vaguely remember somebody posting details on here a while back but cant seem to find the thread. thanks Monkey

I am having a problem installing CCR on a 64-bit 2008 server. I get an error Visual J# 2 does not exist. Can somebody advise what I need to install, as the vjredist.exe from the old Pre-requisites will not install on a 64-bit machine. Help Please. Thanks IP Monkey

Has anybody got any Idea's about setting this up or even if it is at all possible or able to suggest a work around. IP500 V2 with Version 6.0.8 sw & embedded vm. Customer has 6 channels of Isdn 2. Customer is wanting to limit calls into the Sales ddi number to a maximum of 3 calls at any one...

Have any of you chaps got the 9630 working as a Vpn Phone with the Netgear Fvs338?? If you have could you post the config details. Thanks Monkey

I have installed CCR and everything shows as working, the web clients work but I can't see any Hunt Groups or Agents? The IPO is licenced and configured with CCR Groups & Agents. I have done a re-install of the SQL Express and the CCR software and finally gave the IP500 a reboot last thing...

I have a customer who has had a professionaly recorded queued message. It Plays:- Lines are busy press 1 - to continue to hold (works ok) press 2 - to leave a message (works ok) press 3 - to hang up (queue's call) I have tried the Disconnect action, routing the call to a barred shortcode and...