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We have a new Avaya IP Office v10 but can't get our Revo Labs FLX UC 1000 to work properly with it. SIP registration works and we can dial out and call in, but there is no audio on either end once the call connects. Anyone have suggestions? Thanks in advance!

Hi Everyone, I have a Polycom/Nortel 2501-03308-001 J conference unit on which the mics have stopped working so I'm looking to replace it. Finding similar LOOKING units without power supplies is pretty easy (and cheap!), but I'm not sure which, or any, of these phones are compatible with the...

I have a BCM400 3.7 and I'm trying to view the logs through the http://xx.xx.xx.xx/download.html address. I can log in with one of the default passwords and see all the links to the log files, but I cannot download or view any of them. I'm asked for a password but cannot find the right one...

Hello all, We have a SPC data collection program, Criterion, which has started to give us some trouble. The issue is that the database goes corrupt 2 or 3 times a day. The standard Access repair fixes the problem, but I do not understand what is causing the issue. It worked fine for years...

Hi All, We have a BCM 400 v3.7 and there is an issue with the company directory. We have 2 Dave's (and a Diane). If someone calls and goes to the company directory and enters "D" or "DAV", calls are sent directly to one of the Dave's VM (the same one every time). It does not ring at the...

Hello all, I have a BCM400 v3.7. Recently we "upgraded" a user to Vista. I downloaded and installed i2050 v3 onto the Vista laptop and it seemed to work properly until the license expired. Now, Nortel is telling me it is not supported on Vista or BCM. My questions are: What versions of the...

Hello AGAIN, I have a user with a laptop (XPP SP2) who has offline files setup. He recently went away, and used a DSL connection to access our server. Today he tried to sync his laptop while on the corporate LAN, and it keeps trying to connect via the DSL connection. I'm assuming I could...

Hello all, I have a user whose laptop (XP Pro SP2) is set to sync two shares from our server. When he tries to sync his laptop, he gets the warning message that "all files and folders need to be closed" or Windows will forcibly close them. Since the laptop was just booted, there is nothing...

Hi All, I have a user with XP Pro SP2 laptop, who quite often accesses multiple mapped drives via VPN. For some reason, one of the mapped drives will sometimes only show the sync'd folders on that drive. The only way around this is to remap the drive. The issue does not occur with the other...

Hi all, I installed an HP6940 printer (via USB) onto an XP Pro computer to replace a 5740 printer. For some reason, whenever I go to open then print a previously created Office document, it just spits out a blank page and nothing else. If I create a new document everything works fine. It is...

Hello all, I have a BCM 3.7 which I cannot configure via XP. I used an old Win2k system, but it was replaced with XP and now when I login to UM everything come up normally until I try to expand the tree under telephony services. I'm thinking it's a Java setting, but I have no idea where. The...

Hi all, I have a winxp sp2 computer with Office 2003 installed on our network (win2k server)that is having speed issues with all Office documents. When the user starts an Office program then goes to Save As or Open, it locks up for about 20 seconds. If a subfolder is selected, the 20 second...

Hi all, I have one user who is having an issue with browsing Word and Excel documents in Office 2003 on a WinXP Pro machine. If they use Windows Explore, browsing and opening is normal speed. If they open Word or Excel, then select open, the browsing of the directories, both on the network...

I have a access 2000 db that was running fine. I recently upgraded to Access 2003, and can no longer open it. When I try to open it, I get an error message saying I don't have permission to open/run the form. I tried changing the permissions, but I don't have administering abilities although...

I have Outlook 2000 installed on both a laptop and desktop. The laptop is older and is win2k, the desktop is XP. I've had both connected, side by side, to the same Exchange server account, and have noticed 2 different "issues". For some reason, the win2k machine receives emails about 30...

Hi Everyone, I have recently purchased a OJ4215. When it was installed on a Win2k with Office 2k using usb, some, but not all, multiple page excel documents only print the first page, then come back with a communication error. All other programs (ie word and adobe) seem to print fine, and the...

Hi all, I have created a stacked column graph which shows the scrap rates of each part# as it goes through different processes: Mach 1 2 3 Part 11 1% 2% 1% 12 4% 1% 1% My question is: How can I sort the graph by the total scrap rate? For the example above I would like...

How do, or maybe its can, you show the Sum total at the top of a stacked column in an Excel graph? (ie. I have values 1 and 2 in the column and would like the sum, 3, to show up on the end of the column)

I have a report which shows each line of data sorted by day. I am trying to add a subreport which displays text for each day. The problem is, I can't get the report to show only the text data relevant for that day. If I select only one day in the date range, only that days data shows up. If...