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  • Users: taudette
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  1. taudette

    Coonecting branch offices - requirements?

    Hi gang I searched through old postings but am unable to determine the possibility of a solution I am hoping to put into place. We are moving to a two new locations (splitting our office), and in that move, our call centre will be in a different area of the city. There, I will have our...
  2. taudette

    CallPilot 100/150 Import Recordings

    I know there have been several threads regarding this, and I've read them (it solved a few issues) but the one I have now I can't seem to find any info on. I successfully installed the callpilot player, which converted the wav recordings to vbk. I can get to all of the areas that require a...
  3. taudette

    Extension not valid, and main menu redirect help

    Hoping someone has a eureka moment on these two items. First, for some reason a single extension just stopped working properly. From our main menu, they can enter numbers 1-4 for specific skillsets in the call cnetre, or they can dial a person's extendion directly (tied to the voicemail number...
  4. taudette

    Set Relocation and Outbound transfer

    I'm sorry to ask this but I've inherited this system with no manuals and I've searched through the system but am unsure how to proceed. I need to relocate a phone extension to a different desk. I then need the ability to transfer that extension to an external phone number. Is this possible...
  5. taudette

    Stuck in Skillset DAY mode

    I can't figure this out. I have Call Pilot v.2.2.116, we have multiple skillsets (4 of them). All of them are setup exactly the same way (like this): ********************************** Day Routing Table Skillset 1 Step Information Commands 1 Greeting 1, Normal, No Transfer View...
  6. taudette

    SSRS parameters / SQL confusion

    Hello everyone. I am using Sql 2000 with SSRS 2005. I have a table, SO.MAIN which is an order listing containing many columns of data. Including: ENTRY.DT (entry date) SO.ID (sales order number) DIST.ID (distributor number) ORD.NET (order value). I need to create an SSRS report that...
  7. taudette

    Close for Lunch

    Hi everyone - been reading these forums and have not found help on this one item I inherited the Nortel system Admin when someone abruptly left, and in the middle of learning it I am being asked to change something. Try as I might I can't figure it out. Right now, we are open 9:30am to...

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