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I was poking my head around avaya-learning.com this morning and I found a pop-up about a new beta test for ACS IP Telephony and was wondering if anyone has taken it yet. I'm thinking of trying but thought better of it when they said it may take 4 hours and is 131 questions long. Anyone sign up...

I'm getting this second hand so pardon me if this info I give is incomplete. We have a 8720 (redundant) networked with G650's throughout the campus. We started getting TDM-CLK errors as soon as we added another EPN (we're no where near too many EPNs). When I list out the IPSI cards I notice...

I had some great documents that helped me study for the ACA - Implement IP Telephony and was wondering if anyone had anything similar for the ACS. The document I had for the ACA was just a basic Word Doc that had sample questions. Is there anything like that for the ACS? I plan on taking my...

A Customer had a number ported to their T1 and now wants that number to go to an extension. How do I partition out that number within CM to point that number to the extension? Thoughts?

I have a user that tries to enter an entry in the business fax field and no matter what he enters, it comes back to say that it's an invalid address. I read somewhere in the help file about the address being validated by the messaging server but I can't find anything in the IA770 to valid it...

Extension 14 has its own line. When you dial the extension internally, it routes to VM. But when you call their line it rings with no answer. What did I miss? Thanks for your help! :)

Yesterday we got a major alarm on our S8720. We did some more research and found out it was a duplication link fault. I started doing some troubleshooting and it's pointing to the IPSI. I have two IPSIs both are HW12 FW030 (I know it's an old FW version, we're going to upgrade to see if it...

Since I haven't been able to find reliable information I'll ask if you guys know the answer. I'm trying to find documentation to remove a G700/S8300. Avaya's site doesn't have anything (gasp they don't want you to know how to remove their product) and I haven't found anything here. Can...

Can you change from 4 to 5 digits in the LX without having to delete subscribers and rebuild them? We're having a minor debate here and cannot find the answer. Thanks.

Added an entry for an extension. When I do a list I see my entry but now I need to remove it. When I do a "cha pub 5" I cannot find my entry. What am I doing wrong? The documents provided little insight. I'm sure it's a simple step I'm missing.

Ok so I have been looking through the documentation to find the answer but while I'm doing that I'll see if you guys can help. I have an IP station (ext 3931) that won't register with a phone. The phone just displays the ip address. When I reboot the phone it goes through the motions but won't...

Anyone know where I can find an admin book for an Intuity Audix? The version says 4.00 INImail. I've never seen one of these and I have to creat some auto attendants (no room for a VAL or announcement board in the PBX). Any help would be greatly appreciated.

Not sure what version they're running since I can't get the thing to stop rebooting. My question is if there's any way to recover the data from the hard drive. The system will not stop rebooting. I've tried to replace the CCF card but it didn't work. I also tried to put in a new hard drive in...

I have a user on the east coast who I'm trying to set up as a remote TAC user. We have a Definity G3si V. 12 and we're using IP Agent R5. We have a CLAN card but no MEDPRO. We've set up user's in the past but the Tech that was here before me set this up without writing procedures so I don't...

I'd like to change the number that my switch calls when there's a major alarm. Also, I have a button on my 6416D+M for Major Hardware Failures. Is there anyway to add this for our other switches offsite?

I have a Partner ACS R6.0 with partner messaging and I'm getting a busy signal when trying to reach my voicemail. Should I just pull it out and try to reseat it?

I have to integrate RightFax with a G3r and cannot find any documents on how to integrate it with the PBX. Can anyone post a link that has this info? I've checked the standard places. Thanks.

I have a Polycom (basic) with a bridged appearence to a 6408D+. We did this so that people can bring in more callers to their conference call. The user can dial out but cannot accept incoming calls. I've changed the cov path and ensured that send all calls and call forwarding are not activated...

I need to set up a pick up group for a Merlin Legend. Ext. 14,17,18, and 20 need to be able to have ext. 22 ring on their phones. Currently 14 rings on all their phones but they gave that ext to a user. So now I also need to remove 14 from these ext. Thanks in advanced.

We just created 3 Vector groups and it's working great. We're able to pull live reports from BCMS but we want to know what options we have to display these stats so that all the agents can see when there are calls in the queues. Thanks.