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We are using a BCM 450 running latest software release. We have a few assistants that need to monitor manager extensions and have setup an Asnwer DN for this on the assistant's phones (appear and ring) However, have discovered that if the assistant phone is set to forward calls to voicemail (as...

Using the BCM Call Pilot, is there any way to record incoming calls at any point during the call and save the recording to a personal mailbox and/or forward it to other users? Thanks

Hello. Our company currently uses CallXpress (an old OS2 based voicemail software) and we have setup a fairly complex menu for auto attendent. We have several layers of menues and sub menus and call processor mailboxes that have static recordings about upcoming events, etc. As a museum we...

Anyone out there using a BCM 400 solution (linked cabinets?) to service 250+ users? How far can a linked solution grow to? As many as 400 users if needed? Any issues or limitations encountered using this setup?

Hello again. Looking for additional confirmation/concerns that are present in linking two BCM 400 cabinets for a company with 250 phones. A vendor has propsed this solution and we are finding that, although this will work, we may have issues down the road. My supervisor is extremely upset...

Hello. Our company is looking to upgrade/replace our existing NEC IVS2000 phone system (11+ years old and now past end of life status) We looked at an upgrade but that is looking to cost almost as much a new system. We were propsed to upgrade to an IPS 2000 solution, but according to the...

Hello. Our company is looking to upgrade/replace our existing NEC IVS2000 phone system (11+ years old and now past end of life status) We looked at an upgrade but that is looking to cost almost as much a new system. One vendor has proposed the Nortel BCM 400 to us. Is this a good product and...