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Hi, How to run database corruption check on CMS server? Thanks!

Hi I have a Avaya S8400 with CM3.0. I can not do save translation. the system displayed MSS error encountered. What's the wrong with the system? and how can I to resolve the problem? Thanks!

Hi, I have migrated CMS R13 data to CMS R14. Everything seems ok, but the license authentication is remain the new system original values. How to migrate or restore the license value? Thanks!

Hi I have a customer using CM3.1.1 and CMS R13, now they want to use CMS R14, but for security reason they want to have these 2 CMS servers running simultaneously. Is this possible? and does CM3.1.1 support CMS R14? If I want to restore customer report from CMS R13 to CMS R14, how to do it...

Hi Guys, Does IP Office support AVAYA 4690 IP Conference Endpoit? I have a 4690 endpoint, but can not regist to the system. It's showing discovering all the time. How can I make it work on IP Office? Thanks a lot!

Hi All; Our customer have a Avaya S8700 system and networking with several sites by IP trunk, when user dial a number route to IP trunk, can I set something to make a prompt if the IP trunk fails? I have a way to do this by entering the second route to PSTN call (The PSTN number is the DID...

How to change time zone in CMS?

Hi Guys I met a problem. I can not get the daily summary data for the last day in CMS report. For example if today is Apr.4, I wanna get the daily summary for Apr.3, I got a empty report. But the report of 3 or 4 days before is OK. The CMS is working well before, just these days we met such...

Hi Guys, I have a customer using a third party voicemail server, The ports connected to AVAYA is analog phone ports, and the type is VMI. When I access to the voice mail and leaves a message, if I hang off the phone, ideally, the voicemail should receive the busy tone instead of silence tone...

Hi Guys Is there any way to set 'mute' access code? For example to dial *88 to enter 'mute' mode. There is a mute button in IP/digital phone sets. Can I set a access code instead of the mute button? Thanks

Hi guys; The new version of S8700 is support CD-ROM boot, Does there any way to make an old version of S8700 server (installed with CM1.3) support CD-ROM boot? Thanks a lot

Hi Guys Why IC client can not get the agent events? The CTI link of AES and S8710 is OK, and the agents state in page 9 of system-parameters customer options is set to yes. What's wrong with it? Thanks!

Hi guys, I set up a meet-me conference bridge with password protect, but how to change the access password through a station instead of change the password within VDN Thanks

Hi Guys Does the AVAYA CM3.1 (6408D+ Digital Phone) support on hook answer when press any keys on phones. The customer hope when a phone rings, he can press any keys on phone to answer the call in oh hook mode Is it possible to achieve this? Thanks a lot!

Hi Guys The customer use 4610 IP phone and Intuity Audix. The parameters of the phone on page 2 is as following LWC reception: Audix LWC Activation? Y Audix Name: Audix Other phones are no problem, but one phone with bridge apperance to other 2 phones has the problem which the message waiting...

Hi Guys Do you know what type of memory installed on S8500C? Can you tell me the detail information about the memory (for example: DDR2, 533Mhz, Dual Channel...) Thanks a lot!

Hi Guys Can I use whisper function to an agentID? I set a whisper feature access code is *12, and use this code to whisper a station is OK, but to whisper a agentID is failed, the agentID is log onto a phone, any guy have the idea? Can I compulsively to take over the phone call? When an agent...

Hi Guys What is the default user name and password of AES License Installation page? The document said the user name is admin and leave password blank. But it insist me to enter password. I tried a lot like craft/crftpw....but none is available. Can you tell me what is it? Thanks a lot! :)

In previous version for CM, it's very easy to upgrade C-LAN firmware. But I met a problem in CM3.1.1. The document said I sould enable filexfer (security set to y), and use sftp command in DOS to connect C-LAN, but there's no such command. If I use the tradition way (security set to n), and ftp...

Hi Guys; How to set auto answer on digital phones? When someone dial in, the digital phone ring once only then answer the phone automatically. How to achieve this without set a feature key? Thanks a lot!