Search results for query: *

Hi have an scenario where is a SS Leader and a follower, the thing is that we need to move the Leader to a new room and at any moment we'll need to switch the 1500 SIP trunks we have to the SS acting as a follower. I know I just have to disconnect the ELAN/TLAN and the configuration will do the...

An ex-Nortel engineer told me once that it was posible to use one license serving several phones, this is very useful when you have for example a sales force team usually working off the office and there is none or little chance that every single user at the building use the phone at the same...

Hi every one, We are currently running a new campaing asking the people to call if they need more info, the thing is that a huge amount of those calls are transfered to another location throug PSTN causing each one of those calls use two trunks. The problem can be solved using Hook-Flash, but...

Can anyone tell me how can I setup a DHCP relay using ERS5510... BOSS 5.0 SSH HW:05 FW:5.0.0.2 SW:v5.0.0.011 Since I´m not familiar with this switch I do not know the apropiate steps to make this work properly. I got some manuals from the internet but it does not explain in detail how...

Can any body tell me how can I check the avaiable mail boxes in a Meridiam Mail 13?. I need to find out if I'm ok with the remainig mail boxes becase I'm gonna have to add a few more but if I need some license I would like to know

Hello, My company is actually involved y several changes and one off them is tha backbone equipment, basically we are comparing the passport 8010 vs the cisco 6513. does any one knows a link where I can read more info about the 8010 passport.

Hello, My company is actually involved y several changes and one off them is tha backbone equipment, basically we are comparing the passport 8010 vs the cisco 6513. does any one knows a link where I can read more info about the 8010 passport.

For some reason I'm experiencing some problems with 2 agents when I run the report Agent by Activity Code, they do not apear on the report but I can see them in mi monitor when they place an activity code. In top off that I have another Agent who some times you can see in the monitor when I had...

I have been working with some PBX and I realize that typing is a time consuming task and I'm not very skilled using Procom, so I would like to konw if there is a place where I can find some helpfull scripts to increase my productivity. I can share mines but they aren't working properly yet.

Recently we moved wour SCCS and Web Client Server to a new location wit new IP addresses, all is working fine but when we try to generate a report we receive this error message "No supervisor had been defined on the server XXXX", and we can not acces the skillset assingmet or change priorities...

Does any one know if there is a digital line with 24 positions instead of 16?. I have read some where that one of the options for the new release upgrade was the posibility to use this card, but now my vendor can't tell me for sure.

Does any one knows how to enable the A: port on Miran Cards, I'm trying to make a backup in that unit but it says is disabled. Any suggestion?.

Days ago we had a problem with the power and all the servers crashed including the SCCS 4.2, and now i'm getting an error message each time I restart the serve and it says "nies.exe could not find the file itolm32c.dll". But the most importat thing is that the FAT client can not...

I'm getting this message from SCCS from the event viewer, and there is not documentation on Microsoft site. Does this make sense to some body?. Event from NT System Log(Service Control Manager), Event: ID=7031, Description: The MAS LinkHandler Port #2 service terminated unexpectedly. It has...

Does any body have an idea about the causes of undesired conference calls in a Call Center. Here is the scenario. I have an 11c RLS 25.4o using SCCS 4.2 with 7 T1 lines in my call center, some times when they are talkin with a customer another agent receives a ring in the phone set but that...