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  • Users: mulroy917
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  1. mulroy917

    Setting up Voice Directory Handler in CUCM 6.1 / Unity Conn 2.1

    I'm trying to set up my first Voice Directory Handler in CUCM 6.1.2 and Unity Connection 1.2. I've followed the Admin Guide and have assigned an extension to the Directory Handler and checked the Voice Enabled Box. How do I configure Call Manager to send the calls to the Directory Handler when...
  2. mulroy917

    CSS 11500 - break all connections?

    We have a CSS 11500 that we use for load balancing. We are trying to do some testing and want to break all connections to the switch. I know that when you suspend a service, no new connections are accepted, but that doesn't affect the existing connections. Does anyone know how to break the...
  3. mulroy917

    Agent logged in automatically?

    Not sure why this is happening - a call center associate doesn't get in until 12pm. But everyday, her agent is logged in at 9:30am. I've verified through CMS that she is logging out at night. Is there a setting somewhere that I don't know about that logs an agent in automatically?

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