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On page 8 of the Feature-Related System-Perameters form there is a referene to MWI - Number of digits Per Voice Mail Subscriber: mine is set at 7. What is this and what does it do exactly? Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming...

I have an S8700 using TN474 Announcement cards. I have a request to extend the time allowed to record an announcement with. Right now it appears to be 18 seconds allowed but the request is to move it to 30 seconds. 1) How do I make the change? 2) What considerations do I have to look at before...

I have a station with Call-fwd button on it. I set up a COS with Call Fwd-All Calls set to Y. I then set up a vdn vectoring to a cell number. When I try to hard code the VDN onto the station's Call-fwd button it tells me the Ext can only be a Station ID, Data Module or Hunt Group. I am trying...

I am getting tired of this issue. Does anyone know why that at least once a month for some reason, a group of Agents will have their MWI stay locked on and I am unable to get it unlocked? I always end up having to ask Avaya to fix it and they usually almost always delete the entire profile to...

I cannot seem to use any Feature access codes when I dial in with the Barrier Code. I am trying to use the Leave Word Calling Unlock to clear a MWI that wont turn off but when I do I get passed the Barrier pw but then when I punch in the feature-access code I get the turkey tone. The COR is...

I have a G3r8 presently connected to a radio station. This was installed before my time. The quipment belongs to the said radio station and we are looking at replacing it with an MP3 player. I have an "On Hold Plus 6000:Platinum series" and I want to install it myself. Can anyone help me here...

I need urgent help. I have a PBX that has lost connectivity to my CMS Server. I know I can run BCMS Reports off of the PBX as a last resort but I do not know the commands. Anyone know what commands I can run for ACD Skill/Hunt/Split interval reports or even a basic daily report? Thank you in...

I have my queue limits set according to a guesstimation of call volumes for each Helpdesk I have. I have had in the past complaints during high traffic times that the callers get a busy signal when attempting to call a particular Helpdesk and I figured out that the queue limit was to low in...

I ran a <disp events> and found one of my vector steps that is to play an announcemnt had errored "Prompting Buffer Full". I have never seen this before and hope someone can explain to me what this means please. Thanks Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP...

I was told that you can run your own MST Trace and then download the tool needed from Avaya to read the data from that trace. Apparently you can get this tool from the Avaya Support Web Site but I am having trouble finding it. Anyone know of this and can point me to the link? Self taught on...

I want to use both CMS v12 and CMS v13 on my PC. What do I need to do, just install both and use it or is there anything else I need to do? Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming...

I have an S8710 and need to change the port type for all the port connections to the Octel. Does anyone know the command to do this? Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does...

How or where can the recorder interface be turn off on a CM V Station? This is the beeping you hear every 13.5 seconds on the phone when you first install a new phone. I have this for CM II/IV but it does not seem to work on a CM V: To enable or disable the warning tone on the recorder...

I use IPA v4 as an IP Softphone. Nothin g special here to explain but I logged in today and just before it completed the connection to the PBX over my LAN I saw a message popup stating "Incoming calls Monitored" Then I had the option to click OK only. I have never seen this before. Please only...

I have an Octel 250 and was wondering if I can configure a voice mail box to email a notification? I know we can send pager notifications a voice mail box once a message is left but an email? Thanks Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP...

I have two ACD Agents, Agent A has skill 1 and Agent B has skill 2. They claim that once in a while Agent A will be on a call and about a minute into the call Agent B will join in. Agent B states he gets a call on his phone and when he answers it he is in Agent A's call. So they have a...

Not sure if this can be answered with limited info but here goes: I have 6 ACD phones set up for bdr-appr to the same main extension. All six use button 6 on CMV phones and all flash when the main number rings. Only three of the six will actually make the ringing noise and the other three will...

First what I have: Microsoft XP Pro 5.1 AMD Athalon XP 2100 1.7Ghz AwardModular BIOS v6.0 768mb 256DDR RAM Direct X 9.0c NVIDIA GeForce FX 5900XT 128mb with driver 6.14.0010.7801 C-Media Wave Device with driver 5.12 Compaq MV920 19" Monitor Second, my problem: It would appear that no matter...

First what I have: Microsoft XP Pro 5.1 AMD Athalon XP 2100 1.7Ghz AwardModular BIOS v6.0 768mb 256DDR RAM Direct X 9.0c NVIDIA GeForce FX 5900XT 128mb with driver 6.14.0010.7801 C-Media Wave Device with driver 5.12 Compaq MV920 19" Monitor Second, my problem: It would appear that no matter...

Hi All I have a D-Link Wireless Router and I am looking for a repeater or booster to help boost my WS. I keep getting week signalling and disconnection issues and I have researched this issue and have found that a booster is required. Any suggestions as to what type of repeater or booster i...