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Does an ACD Agent HAVE to be a Hot Desking User. If they never share a desk and always use the same phone does the Mitel system still REQUIRE them to be a Hot Desking User.

I have set up a Nupoint Call Director Call Flow for all hot desk users. Everything works great as long as they are "Logged in" to a phone. If they are logged in when someone calls the extension and they do not answer the call goes to their voicemail. However if they are "logged out" their...

thread1329-1755151 In the "server-manager" under "Applications" I selected "MiCollab Client Service" then clicked the button for "Configure MiCollab Client Service". Next under the "Enterprise" tab I selected "Default Account Settings" and checked the box next to "Enable ACD features in...

How do I add ACD to MiCollab 7.2.047 I am trying to add ACD view to the Micollab client. I have setup ACD under MiCollab Client Service Configuration. The instructions say - The ACD view is an optional component for MiCollab Client. Is this an item to purchase or something that needs to be setup?

Macola Progression 7.7.300 running on a mssql 2000 server [no Flex] [no custom] What mssql tables does the Macola report "Purchase Orders Received not Invoiced" use to show Landed Cost Received not Invoiced? I am specifically looking for the table that stores the Landed Cost received not...

Macola Progression 7.7.700 running on a mssql 2000 server [no Flex] [no custom] Under "Order Entry" then "Trx" then "Orders" then "Enter Orders.." when entering an order and then selecting "OE Cash?" In the "Order Entry Prepayment" screen is there a way to use two different Document numbers...

Macola Progression 7.7.300 running on a mssql 2000 server [no Flex] [no custom] Just started to try to use Landed Cost. The Landed Cost Code Type is "V-Vendor" and the Calculation Method is "F=Flat Amount" "Add To Unit Cost?" is checked and the Voucher Code is "F=Freight" How do you properly...

Error on new install of progression 7.7 which is to backup existing 7.7.x installation on another server. downloaded iso "Progression 7.7 Installation" 7700INST07012008.iso On new Windows 2000 server running mssql2000 (yeah I know it's old), Created shared folder MACAPPS. Started install from...

Macola Progression 7.7.100 running on a mssql 2000 server with ICR version 11[no Flex] [no custom] Unable to restrict date range for AR statements. When printing either of the standard crystal reports -"Prt Stmnt In Doc Date Seq" or "Prt Stmnt In Apply To Seq" under Accounts...

Macola Progression 7.7.100 running on a mssql 2000 server with ICR version 11[no Flex] [no custom] How much trouble would I cause myself if I were to increase the field size in APVENFIL_SQL for field email_addr from 20 characters to 50 characters and also the field size in APALTADR_SQL for...

Macola Progression 7.7.100 running on a mssql 2000 server with ICR version 11[no Flex] [no custom] Can anyone offer suggestions? I am trying to run an update and get errors when attempting to login through Progression SQL Explorer to complete the update from Progression 7.7.100 to 7.7.200 Got...

Macola Progression 7.7.100 running on a mssql 2000 server with ICR version 11 I am getting an error "Only one customization allowed at a time" in Designer. No one else is using designer and the error occurs even after exiting and re-entering Macola. I do not think I have used Designer since...

Macola Progression 7.7.0.0 running on a mssql 2000 server with ICR version 11 When running a "pre-post invoice list" at the same Invoice number each time I get an error pop-up "System Error: File OECCCTL.BTR is not open" if I select OK I get a pop-up window titled Console:VBMAC.EXE that says...

Macola Progression 7.7.0.0 running on a mssql 2000 server with ICR version 11 [no Flex] Editing an existing order in Order entry with only one line item sometimes generates a pop up error: System error "Too Many Files Open" which then crashes the user out of Enter Orders. Occurs randomly...

Macola Progression 7.7.0.0 running on a mssql 2000 server with ICR version 11 After update, MOST of the ICR's (crystal reports) run fine, however a few will not run and start with the following error. "Reprint Posted Invoices" gives an error "MacCROut.Change Location-2147189180 The table...

Macola Progression 7.6.400b running on a mssql server What is the best way to handle vendor returns in Progression 7.6.400B. We do a cursory inspection on receipt from our vendors but it is not efficient to 100% inspect all items in a 40' container. Our Pick/Pack people set aside defective...

Macola Progression 7.6.400b running on a mssql 2000 server I did not have any problem upgrading existing clients, but when I install a NEW client on a NEW PC I can not get ICR's to run. [[Other than ICR's Macola runs fine.]] Attempting to start an integrated Crystal report gives me the two...

Macola Progression 7.6.400b running on a mssql server I have had continuous daily problems with my IMINVBIN_SQL quantities getting out of synch with my IMINVLOC_SQL quantities. I believe what is happening is that an "I" type order is entered into the system with a qty ordered and a qty marked...

I am Using Macola Progression 7.6.400a on a mssql server. We have made no changes that I am aware of that would cause this problem. On some user stations (not all) when a user is in an order and selects yes to print invoice now, they will get many invoices printed for that ONE order each with...

I am Using Macola Progression 7.6.400a on a mssql server. We recently started using multi-bins. When I create a batch ID for a cycle count selection by a range of item numbers I get a very short "Please Wait..." from Macola and the process completes. However when I attempt to create a batch ID...