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This is on a CS1kE R5. 1140e C6E is the TPS firmware and on the phones I have a 1140e with firmware C8A - when i register it to this system it downgrades to C6E Is there a way to stop this downgrade? (I'm look to use a USB headset which requires a newer firmware than C6E)

I've entered an NTP server and after doing a sync now - the clock is showing the correct time in the current system date/time field However the phones are not updating - also incorrect time on vty via element manager How do i push this change thru to the phones?

I dont have OAM access to the DMC (either serial port is fried or default procedure didnt work properly) Have a master handset - i'm unable to add new handsets though Getting stuck at the field Prima/ Secondary channel - Do you know what needs to be entered to get to the TCM loop field...

The issue i'm facing is similar to the one in this thread thread959-1179174 This is CC6 behind CS1k 5.0 Case 1: Brand new agent ID -> does not even show up in the Historical Reports>Agt Perf Case 2: Reused agent ID - shows the old agent name in the selection area, the actual report has the...

I'm trying to set SIP trunk between cs1ke NRS 5.0 and bcm 5.0 .10 - Node IP (TLAN) .13 - Sig Server IP (TLAN) NRS Role Primary In the NRS this Sig Sr is assigned as static SIP endpoint (H323 disabled), NCS enabled I get these messages on Sig Server - need help understanding this Sigserver...

Agents are defined in CC under supervisor/ skillset - processing calls. Shows up in realtime reports I'm trying to run agent performance and agent li/lo report Historical Reports-> Agent Performance-> selection criteria I cannot find the agent in the list or search The agent showsup in agent...

How do i do a -ve offset (-180 minutes) I can + minutes to the zone and that takes effect properly Tried both command line ld 117 (sch invalid string error) and element manager (just accepts as ve value) Switch is eastern, phone is pacific

Hi, I need some help in setting up a private SIP trunk and NRS between CS1k Rel5 (CPPM based sig server) and BCM450 Rel5 we do not have a sip trunk from a carrier sip domains defined in NRS Service and L1 domain (comp.sip) and L0 domain (cdp.comp.sip) cs1k has SIP Access ports ISMs , BCM has...

We're looking to change the extension numbers on the MGate TNs (to reassign to users as DNs) This is not CDN/ SDN Just wanted to make sure is this a simple DN change Can you advise?

IP Clients, and IP Gateways are they using a common resource or separate resource Can there be 32 IP Clients and 12 VOIP Gateway on the same system - Does it interfere with any other app? I'm doing some reading - but thought to ask here as well

is this the power supply for the DMCrepeater? Is it the same as the one comes for the 7420 phone charger? Thanks in advance

Is the Digital Mobility repeater programming kit (as per the Installer Guide) and Digital Mobility Service Kit (as per price list) the same?

I see you on the home page !! And thanks are due as well.

I visit a bunch of other forums here and elsewhere ... i see a lot of stars in the first page of this group !! Happy Friday !!

This is a really puzzling one ... mics 7.1 standard install. I wanted to run it by you to see if someone has any suggestions One of the 7406e phones is calling randomly to an extension - even the phone is switched off (battery removed). other phones in the base are working normally. (It is not...

Is there a known limit to the number of sites than can be networked using VoIP trunks (BCM400 - centralized VM) Is there a limit on daisy chaining to central location BCM400 -> BCM50 - > BCM50 ... etc BCM200/400 - limit 60 voip trunks BCM50 - limit 12 voip trunks

have a strange problem with 7406e and answer DN (SW Rel 7.1) Extn A - 7316e with DID Extn B - 7406E with answer DN of Extn A (Aprr & Ring) The first DID call rings ok on both phones, the second simultaneous call rings only on the 7406E. Once answer DN is removed it rings on 'A' - answer DN...

Newbie question - I have the ephone hunt setup as follows - the call wouldnt rollover to 5031 (2800 IPVoice IOS) ephone-hunt 1 sequential pilot 5030 secondary 5555030 list 5030, 5031 final 5031 preference 1 timeout 10 on ephone 5030 5031 - tried options with and without no hunt stop I'm...

I'd like some advice/guidance on how to go about the CCAI I've contacted a network academy and hopefully they'll get back to me - But i want to check with someone who have been there / done it/ got the t shirt Thanks in advance

has anyone had a failure to apply this patch (BCM.R400.046-SoftwareManagement)This was a pre req for the SU patches. Here's the problem: It is a removeable patch, but doesnt show in update history - so can't remove it. Trying to reload shows patch as 'obsolete' Tried new EM, system reboot -...