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Our ASG Key Gen is on it's last leg so we would like to remove it the guard. Is this possible? If so how? Should we schedule a tech to come out? Thanks

I have a wierd issue going on in our switch... I will try to explain it. Call A is comes into our switch. Agent B answers call. Call A continues continues to route and hits the vector again it then re-Queues and is answered by agent C. So now Agent B and Agent C are both on Call A. Does...

We have a few vdns that are getting calls from unknown 800 numbers. Is there a way to find out which 800 numbers a call is coming in on? I tried "list vdn trace" but it wouldn't run, it would just drop my connection to the switch. Thanks, Jason

Is there a Octel PBX or key system? I had a call about a job and i was told they had an Octel PBX but it seems everything i find is referring to Avaya Octel Messaging system. She wasnt technical so she may have been referring to the messaging system but if there is an Octel PBX could someone...

Hi All, We have a Definity G3 and are using 4610 & 4620 (about 80 phones total) IP phones at a remote site. We have been having issues with the phones spontaneously resetting to the ext or password prompt. This is not a new issue it was happening at our other remote site a couple of years...

We have calls that are being transferred in from an external client. Calls are routed to us via one toll free the call enters symposium and queues to one skillset. Sometimes when the agent answers the call the call immediatly is gone. I think they are being logged as abandons and the dnis...

We have calls that are being transferred in from an external client. Calls are routed to us via one toll free the call enters symposium and queues to one skillset. Sometimes when the agent answers the call the call immediatly is gone. I think they are being logged as abandons and the dnis...

We have a 2250 attendant console that is acting wierd. The receptionist ended up being conferenced into a call and she could not disconnect it. The conference was initiated internal and included external persons. The person did not intend to include the receptionist, we dont know if she was...

What equipment do you need to set up a i2004 at home? Can I set up a hardphone to go through the VPN connection on my laptop to the PBX at my work? We have the itg line cards, phones,and licenses. Do we need any other equipment? how would i go about setting it up? thx, bito

All, My linksys BEFSR11 will not automatically refresh the IP. It is set to automatically retrieve an IP but I have to manually refresh. After manual refresh it only leases the ip for one hour. If I power cycle the router it will lease the IP for 24 hours. I have the latest firmware and am...

I work in a call center and need to tranmit an 800 number instead of the company number. I set up the clid id and added it to a phone. But when i call an outside number it still transmits the companies number. I may have built the clid wrong, but dont know how to print it out to include in the...

We recently migrated agents from 2008 and 2216 to i2004. On the old phone sets if the agents hit not ready while on a call they would go into not ready as soon as the call ended. On the new phone sets they do not go into not ready unless they are off of a call and hit not ready. Any ideas...

I need to change the internet settings on 70+ computers. I would like to do this in a logon script. The settings I need to change are on local internet, I need to enable all active x downoads and initializations. The way we do it now is have the agent login go to tools>internet...