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Hi, I have uploaded a second music source which works fine straight after upload but stops working the next day until I upload it again. Its IPO V2 on 11.0.4.4.0 build 6 any ideas Cheers Dave ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.

Has anyone got an idiots guide to setting click to dial up in IE and chrome please? cheers dave ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.

anyone know where equinox for android pulls a users profile picture from? i've changed the pic in one-x and zang spaces but an old picture remains? i cant find anywhere within the app to change it. Avaya say its done in active directory but ours isn't linked. cheers in advance Dave ACSS...

Im looking to upgrade to R11 on some of our AWS hosted IPO's. I cant find any documentation for it. obviously I don't want to install another AMI as this will completely wipe everything. has anyone done this before? Ive tried the usual tech support channels but they dont seem to have any...

running 10.1 on powered by. the tab on system which contains 'send original party calling id on twinned calls' has been removed. i want transferred calls to display the calling parties id. any ideas? cheers dave ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones...

OK so ive installed a hosted server edition in AWS. we have three offices on it at different locations. sometimes and for no apparent reason the users in each office swap around with each other, so phones in office a will shift around and the same at the other two sites. also if i have a...

does anyone know what the correct path is for additional storage for contact recorder in an AWS environment please? cheers ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.

anyone had difficulty logging 96X1G handsets on hosted. keep getting authentication error? 9620 works fine with the same credentials!! cheers Dave ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.

Hi Im using a Spa 112 can make and take calls fine but when the far end hangs up the device on the ATA doesnt clear down. ive adjusted the CPC timer but cant see to get it to work. any ideas? cheers Dave ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need...

Have a an issue where I can login and see the mailboxes/users/groups ect to a remote server (same network just on my laptop) using vm pro client but non of the call flows or modules can be found? if i log in locally (on the server) it works fine anyone else suffered this? have i missed a...

Anyone know where i can get replacement BM12 cables or what the connectors are called so I can make my own? ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.

not IPO related.. are there any danish engineers who can tell me which carrier Telmore uses? thanks in advance Dave ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.

I have a cust who was on VPN (9620) with sky, hes just upgraded to fibre and has received an SR102 Router. Has anyone got remote worker or VPN on a 9620 working with these? or can you put the sky routers in 'modem only' mode like you can with the virgin media home hubs so I can use his old...

Hi, I have an ACM running R5, the reception machine has softconsole 1.5 installed. Historically the console software has always shown a list of calls waiting to be answered. Something has changed and now only one call is shown eventhough the queue list shows the number of queued calls and...

Hi I have a g700/s8300 running R015X.01.2.416.4. we use three soft consoles in the attendant groups (not all at the same time) on of the soft consoles has stopped showing the other calls coming in, it does show the number of calls in the queue but doesn't list them below the first call. It...

Morning chaps I have an attendant on CM5 where calls alternate between the two receptionists. They would like both attendant consoles (Avaya soft console) to ring both at the same time (so whoever gets to the call first takes the call) and when either of them go into pos busy the other...

Morning all, IP500 v2 8.1 Im getting a strange issue where sometimes the DDI is not displayed properly on an outbound call. There is no pattern to this and it appears to be pretty random. For example we have a Gamma SIP trunk with a DDI range of 0203 1234000-59 (fictional numbers) If ext...

just in the process of switching to Gamma trunks from Trunks provided by cloudcalling. Trunks seem to work fine apart from im getting alot of issues with VCM resources in use. Ive got plenty of VCM resources free and cant understand why im getting alarms. Obv the knock on effect is that users...

I need to set up a new promotion number for a client to ring on the attendant, I have set up a vdn and a vector for it which rings through to the switchboard fine. Is there any way to tag the call or display on the switch board that the number is a promotion number so they can answer it...

Bit of a weird one, rebooted system last night, IP500 v2 on 8.1(52)all the 96xx handsets retained their vlan settings but the 16xx handsets didn't. Didn't expect it, ant ideas? D ACSS SME APSS SME A word to the wise ain't necessary - it's the stupid ones that need the advice.