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Hi there, I have a customer who is wanting to implement daylight savings time across their entire Avaya network, so that it is 100% automated and no hands on changes are required. If I set all servers, the core and then the remaining LSP's at 00:00 GMT and then use VDN offsets I believe that...

Hi there, have just been trying to connect visual vectors to the CMS server with no success at all. Continue to get the error cannot find server yet I can ping it. I have also done a search here and tried all of the suggestions that people have put forward and still none have worked. We are...

Hi there I have a multi-site install happening at the moment and have a number of the sites wiching to have numbers diverted to mobiles etc after hours. This is easy enough using TOD coverage options but the question that I have is does this use the core system time for direction or does the...

Hi all I have just configured BSR between two site and all pretty much seems to be working as designed. This is a situation where the polling is done via an IP trunk and if conditions are met the call then routs out via the public network. The issue arises if the system polls the remote...

Hi there I have a customer running 8720 with a number of remote gateways. What they are looking for is a way to route a common number to a local emergency point on each of their sites. For example if I am on site 1 and dial 555 it routes to a number on site 1. If I am on site 7 and dial 555...

Hi all, I have and Intuity LX 5 which has both POP3 and fax capabillity enabled. I am able to receive faxes with no issues, they just pop quite happily into my outlook and off I go. I am having some issues in sending faxes though. I am able to send externally ie 0 02 xxxx xxxx (outside line...

Hi there. I have a networked site going in shortly based on an 8720 solution with G250 / G350 / G700 gateways in remote sites. I have a total of 157 sites going to be implemented and they require a different music source for each of these 157 sites. From my reading I believe that there are...

Hi there, I have a site running S8500 with some G700 gateways at remote sites. If a call is placed to the console, answered and then transferred instead of following coverage it will bounce back to the console. This is extremely random and I have not been able to reproduce it while onsite. It...

I am looking for a definitive definition of the following database items in CMS to validate reporting for my customer. If anyone can verify the below or suggest otherwise it would be most appreciated. This is to calculate handle time in the call centre. There are 4 areas of handle time which...

Hi there. I have just setup an Intuity LX where the customer wanted to use Outlook to connect and retrieve VM. I have enabled POP 3 in Audix and setup the outlook account. Now this works fine on my pc in my office but for some reason in this case although POP 3 is enabled when outlook tries...

I am about to start programming a switch which is going to be an 8710 solution with 150 odd gateways connected to it. This client is looking for some basic call centre functionality without actually running a call centre (its a retail business). I was thinking that for each of the site I could...

Hi there, I am just trying to confirm a vector step that someone has documented in a CM 2.2 system. In the vector there are a number of route to steps which if the conditions are met (ani in vrt table) the call routes to an off net number. There is then another step which routs to a vdn. The...

Hi there, I am currently working with a customer who had at the moment 3 x 302 consoles. They would like to add another console to their system so that calls can be answered on a weekend. Here is the question. The 3 current consoles are in one building which is locked on a weekend. The 4th...

I am looking after a number of sites here who are running multiple attendant consoles, some with 302's and some with softconsole. Lets forget about the current softconsole issues which I am still waiting on Avaya for a patch to fix. What I have been asked is whether you can get both consoles to...