Search results for query: *

Hi all I'm trying to get the DNIS (what telephone number was dialed by the caller) in our Definity G3. In some of the calls I see the DNIS But in the others i see the VDN number that the call was routed to. This is the result of the Command: "display system-parameters cdr"...

Hi I would like to know if we can install this card (TN2501) on our DEFINITY (G3V9) switch. Software Load: R009i.05.1.122.4 Memory Configuration: G3siV9 Offer Category: A LAST TRANSLATION LOADED INFORMATION Software Load: R009i.05.1.122.4 Memory...

Hi We are using the service observer option in our Call Center. The problem is : 3 month ago we started to use the Genesys softphone application and when the supervisor was tring to observe a call the softphone recognize it as a conference call. The problem is when we simulate the situation here...

Hi This is a bit long but i hope you will give me some help... We have a DEFINITY G3siV9 and we connected last month a GENESYS CTI (version 7) to it in order to get more flexible call center (by the way it works really nice). The configuration is like this : An incoming call reach the Avaya...

Hi We have G3csiV9 switch. We currently have 11 Agent login-ID. I added some new Agents login-IDs (add agent login-ID) and afterwards when I tried to login with the new agents - I got the "ambulance" tone - something is not correct. I checked the “display capacity” and the only limitation I...

Hi I'm tring to connect with a leptop to our switch (directly via hyper terminal with set speed to 9600 8 N 1) Can you please tell me to which cable should i connect ? I got two options: 1. MAINT/PORT A cable. 2. ADMIN/PORT B cable. Thanks for your help. Eliav

Hi all This is the first time I’m doing this procedure so maybe it is a simple question but i can't find the problem. I connected a new line to our switch - I currently have one line connected to trunk group 1 via port 01A0901 (working fine). I tried to connect the new line to the new trunk...

Hi We have a problem in our G3si switch. we want the agents to be able to reach the TAC 506 by dialing 86. i try to change the 6 digit with "change ars digit-conversion 6" and to delete 1 digit and to enter insted the 506 (the TAC) but it doesn't work. any ideas? 10ex Eliav

I have a small question. We generate 2 reports from our switch, the first is : "list bcms VDN XXXX" that generate the output of : AVG AVG AVG TIME CALLS ACD SPEED ABAND ABAND TALK/ CONN OFFERED CALLS ANSW CALLS TIME HOLD CALLS 2:00- 3:00 0 0 0:00 0 0:00 0:00 0 3:00- 4:00 3 3...

Hi all I have some questions regarding our CDR from Definity G3si We are using small VB program in order to "parse" the data of the CDR and to enter it to a DB. After running to program for 3 days we face some "wired" reports - let me explain: When a call enter the VDN and no...

Hi all I have a problem, after I mange to produce CDR from our switch I can't find a field as call index (or number) - I’m looking for a unique field that will help me distinguish between deferent calls and to determine what record belongs to each call Thanks for your help Eliav

Hi all I finally manage to "capture" the output of the switch CDR through hyper terminal - thanks to your help. I have now one more question, can I have a record in my CDR that represents an abounded call? - I guest want to be able to see when a call was abounded. I have a Definity...

Hi. We are trying to generate some CDR from our switch. we need the cdr to be saved in a file. I try to configure the "change system-parameters cdr" but I can't find the field that defines where the CDR will be save. Please tell me if there any references in the web regarding this...