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  • Users: josed10
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  1. josed10

    MSCRM 1.2 Logon Access Denied

    I am unable to logon to MSCRM web client with a specific user. All other user account are working fine. The user is licensed as well. Every time I attempt to logon I recieve the following error: Microsoft CRM ACCESS DENIED You do not have sufficent access rights or priviledges to perform...
  2. josed10

    Help with T1 to Dialogic

    Having issues with outgoing calls. We have connected a JCT 240 to a t1 card internally. The t1 card sits in our Meridian 1 Option 11. I have establish our DCH and the trunk is up. When I attempt to call out from our dialogic server using isdiag, I get Cause 21 error call rejected from the...
  3. josed10

    T1 to Dialogic issues!!

    Help! Having issues bringing up DCH between T1 in an option 11 and a JCT240-T1. Both are set to NI-2 and I can get the trunks up however DCHANNEl fails to establish. Have tried dis DCH disl X enll X Again trunks come up but DCH stays oper but doesn't come up.
  4. josed10

    CDNs and ACD Confusion

    How do I setup a CDN for an incoming number? Currently the incoming number has an ACD 7725 and some how routes to an existing CDN -not sure where to look for this route, but I'd like to setup a new CDN for it so I can pass into Symposium. Little confused about the differnce between ACDs and...
  5. josed10

    CDNs and ACD Confusion

    How do I setup a CDN for an incoming number? Currently the incoming number has an ACD (7725) and some how routes to an existing CDN (not sure where to look for this route), but I'd like to setup a new CDN for it so I can pass into Symposium. Little confused about the differnce between ACDs...
  6. josed10

    Call line Block

    We have an outgoing call center, and I have noticed that several outgoing calls are getting blocked due to the fact that the called party has blocked private numbers. I have confirmed that all sets are set to CLBD, and most of the calls are not a problem. However, occasionally the issue...
  7. josed10

    Force client login

    Is there anyway to lockout agent phones until agent logs in. We are an outgoing call center and have issues with reports do to the fact that agents forget to log in to phone sets.
  8. josed10

    Supervisor alert for incoming calls

    We are currently using SCC 3.0 express. Supervisor sets are 3904s. I have configured agents keys on the suprevisor phones. Question: Is there anyway to notify the supervisor of incoming calls with an audible tone or buzzer, so the supervisor can be alerted to the incoming call? we have...

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