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Hi, I know there was a thread for this earlier, but I have a client who wants to setup Https: for Sentinel, as well as the NICE Apps. I have done the apps configuration previously, but have not seen anything to say that Sentinel supports this. Does anyone know if it's even an option? Thanks.

Hi, I have a NICE Logger TD, HDL + version 9.4. The Logger services all start however there is a message in the logs that states - NLOG_Initsoftware: The driver did not initialize all the PCI Cards Yet System_Ini: Waiting for all boards to be found by Pnp. I upgraded to 4.1.24 UP but I get...

Hi, I am installing NIM 4.1 in a non-Domain environment using the latest NDM (4.1.3) and have an error just after the databases are finished installing. I can see the all DBs (Operational and Cubes) have installed successfully however on the DM setup it errors. I have checked all logs, this...

Hi, I was wondering if anyone has any experience is configuring multiple DMCC Loggers on NICE Perform R 3.1? If so, can you confirm if you require a separate CTI interface for each or can you simply add an additional Connection Manager and Observer Host? I ask because I have two configured...

Hi, I have a NP 3.1 system single box with 2 * Integrations (1 * AES, 1 * PC4.1 Dialler). Normally on 8.x systems where you have dialler/regular integration you need to configure the dialler tie trunks to be ignored on the switch driver. Not doing this results in the “long” call scenario...

Good morning, I have a DL360G4p where I am trying to install a SAS3080X controller to raid 2 * 1TB SATA drives. Does anyone know if this is possible as smartstart does not detect any controllers. Many thakns.

Hello all, I have a SQL server setup with a D: and E: partition with the Data on one and the logs on the other. Recently one of my colleagues installed a new DB but installed both logs and data on the D partition. For continuity I would like to move the data onto the E: and would be grateful...

Hi All, I was hoping someone could help me with an annoying issue that I having with regards to restoring a DB on SQL 2000. Here is my scenario. I have taken a manual backup of two SQL 2000 DB’s from one server. These were then restored onto another server with SQL 2000. I selected a...

Hi, Can anyone tell me if monitoring virtual H323 stations is possible when using NP 3.1 talking to a AES server 4.2.1 via the NICE TSAPI Integration? Thanks.

Hi! My company is currently planning an upgrade for one of our major customers to take then from Perform R2 SP3 to Perform R3 SP4. This is for a number of reasons, mostly to try and help the one million issues the seen to have with the R2 platform! That and to prove that the fortune they...

Hi All, I have a DL380 G4 with a HP 14 Bay Rack Mount Drive Enclosure, connected via a SCSI Controller card with single 68pin SCSI interface. Is it possible add another 14 Bay Rack Mount Drive to the same G4 or do I need a new server? Thanks.

Hi there. I have a site with NICE perform R2. The interactions server (CLS) is connecting to a T server using AES. Rather than monitoring all of the agents Skill sets, we created a Voice Recording Skill that has been assigned to all of the agents. I have added the Hunt group extension...

I have a 8.8 CLS with integration to Avaya G3 via a CT Connect server. We recently moved the CT Connect server and now the Link status on the link says "starting". I can ping the MAPD card on the switch.

I recently installed windows 2003 using a product key from another server as my new my new one had not arrived from windows. It has now but I am struggling to change the product key before I register.. Previously I have used a program called key finder that allows you to change to product...

We recently purchased a number of DL380 servers and are now upgrading the memory to 4gb. We have 4 * 512gb chips and 2 * 1gb. Is there any specific order in which the chips must go into the slots?

Hi, Has anyone had any experience with installing a NCF3 onto a 4 wire avaya index system using a full duplex coupler? I need to know what pairs are used to ensure proper connectivity. There are 24 pairs on a standard NATI cable so I asume that you will use pairs one and two to conect to a...

I am tring to install a Sony SDX-400V SCSI AIT Tape drive into a Windows 2000 Professional Desktop PC. I have looked at Sonys Documentation and checked all the Jumper Settings Ect. I have also updatd the Drivers on my Adaptec SCSI Card as well. Has anyone ever done this before or had any...

Hi All, im new to this forum do please be nice!! I am currently running Veritas version 7.6 on my server. The problem is that i have a number of problems with it. One problem is that occasionally my backup does not run, and it says "Loading Media". When i cancel or abort the...