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  • Users: shidi01
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  1. shidi01

    Unable to transfer or make conference calls with NICE system

    Hi all Nee some tips on what to check as I'm having problem when transfer or make conference calls from an extension which is being monitored by NICE Cmapi logger. If i stops all CLS services, user is able to do transfer or make conference calls.
  2. shidi01

    Change of IP address for NICE CMAPI logger

    Hi All Need some tips on what to check in CMAPI logger when change IP address? Recently my customer wanted to change the CMAPI logger as their office is changing to new IP addresses. When I was on-site, I've changed all the ip address in CMAPI logger,namely NICE CMAPI Config Utility,Logger,CLS...
  3. shidi01

    Error in access Viewer

    Hi All Need help, I've installed Witness Viewer but unable to access to Viewer configuration webpage. It says "Unable to log you in,please contact administrator. objPortal GetMarkup failed in Portal.ASP. Does anyone have any idea how to resolve this?
  4. shidi01

    Witness CSCM integrate with QM 7.7.1

    Hi All I'm new to Witness system, currently I'm trying to install Witness CSCM integrate with QM 7.7.1. I would like to know does this package require Eware/Viewer installation CDs to make the systems work? A box of CDs given by Verint doesn't have Eware/Viewer software nor its installation...
  5. shidi01

    Avaya Witness- can CSCM 7.7.1 be install in RedHat version 5

    Hi all I have a new installation on Avaya Witness CSCM 7.7.1. Can I install the CSCM in Red Hat Enterprise Linux version 5 and can it intergrate with Avaya CM5? Based on the Witness documents that I read, it only support RedHat Linux 3. Thanks All shidi01
  6. shidi01

    Media failure shows error type 5 in event log file.

    Hi all Media failure shows error type 5 in event log file of my nicelog system. Any idea what does this means?
  7. shidi01

    DBM initialization error

    Hi guys I have some problem with my logger ver9.1.09. There is an error saying fatal "DBM initialization error". I've read from NICE document inform the error could be from the audio database. If I reinstall the logger software without deleting the audio files, will the error disappear? Another...
  8. shidi01

    Integration with Alcatel OmniPCX4400

    Hi All I'm having problem configuring the Alcatel OmniPCX OTS service wizard software to integrate with NICECallFocusIII. After following the steps from NICE integration document for Alcatel OmniPCX4400 when I reached page 50 step 3, I'm unable to see the list of configured OTS in the service...
  9. shidi01

    Can NICE integrade with new Avaya CM4?

    Hi guys I have NICE CLS 8.8 using Avaya CT ver 1.3, Voice logger ver8.8 and Avaya CM3. If I upgrade Avaya PBX to new version CM4, can I still get all the calls information from the CLS on the NICE system as in CM3?
  10. shidi01

    NIce Cls sever memory full and AIC 7.1 auto restart

    Hi All, I need some help, I have a NiceCLS 8.9 with AIC 7.1 integration and a Nicelog system 8.8.My problem is the physical memory(2Gb) on the CLS server is always full after a few days and whenever this happen the application on the server stops function. Also I get some errors on the server...

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