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  • Users: stpayne
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  1. stpayne

    Coverage path to secretary on HiCom3700

    OK. It's me again. Still very green with this Siemens switch. Fird doesn't want to pay for training so I am leaning on my favorite site for help. How do you create a coverage path with this switch. I have an attorney who wants his line to cover to his secy's extension after a couple of rings...
  2. stpayne

    Siemens HiPath 3000 + optipoint 500 issue

    A hiPath was just installed in our Austin office. Unfortunately, I am in Dallas and am administrator remotely. I have an extension that seems to be programmed just fine but when called it covers to the receptionist. Here is the info on the switch under settings\set up station Call #5062 DID...
  3. stpayne

    attendant voice mail

    Our firms main number has a default voice mail for callers to leave a message on after 11:00 p.m. Before that time we have someone available at the phones. Here is the problem. The voice mail is no longer active. because this is our main number the stat 8200 is actuall trunk-group 1. I can't...
  4. stpayne

    problems dialing (903) 899-xxxx

    It's me again. I appreciate everyone's help. Seems like my G3 is about to kiss the baby. Well maybe. Here is my issue. I can't dial Texarkana with the 899 prefix. what I have done: ch ars an 19 190 is listed as: 190 11 11 3 fnpa 1903 is listed as: 1903 11 11 10 fnpa Switch will allow me...
  5. stpayne

    transfer to voice mail

    Yet another problem. When a covers to a secretary's phone she usually transfers the call to her boss' voicemail by pressing transfer v-mail transfer. All of the sudden it has quit working. Now when she tries to transfer a call to her attorney's voicemail she automatically is sent to the "Welcome...
  6. stpayne

    Outside calls not going to voicemail

    Apparently, one of my extensions is not allowing outside calls to be routed to voicemail. The extension in question does have call coverage path. The first point is the extension of the secretary. It then rolls over to users voicemail. Problem is that outside calls are not routing to voicemail...
  7. stpayne

    Can't find MAINSP1.msp

    I'm stumped on this one. I try to run any office application and get the error "can't find MAINSP1.msp." I am quite sure that is a servie apck. But I have already installed SP1,2 & 3. Also, I can't find that file on my computer that is working properly. Why is that happening and what can I do...
  8. stpayne

    ARS problems with adding 1877

    Here is the problem. I am having problem dialing 1877-895-3035. This is a conference bridge number that I am using for a call (obviously). I can dial other 877 numbers. But the one listed above will not ring through. I have checked the ars and even entered the entire number as the string. min...
  9. stpayne

    Word XP problem accessing 'databse' error: -2147467259

    Here is my problem. I am on a network where we have customized templates to create documents. These templates are located on a server which the users are pointed to. When trying to create a letter (using our custom templates in word) I receive an error that states: "problem accessing 'Database'...
  10. stpayne

    Backup on system is old message

    I have recevied a message that says "backup on system is old." When I click OK I receive the following options: 1) uninstall windows XP 2) remove the backup of my previous system What does it mean and what should I do? Thanks
  11. stpayne

    Outlook 2002 Reminder Box doesn't appear

    I am having trouble figuring out why the reminder box does not appear consitently. Appts. have been set on my calendar, but do not notify me when the meeting/appt. is about to begin. How do I correct that?
  12. stpayne

    Printing call reports

    How do I print call reports for individual extensions. I can't seem to find any way to do that. Am I missing something?
  13. stpayne

    Resume Databse

    Does anyone know of a template for Access that will help me build an online resume database. I wouldlke to have it setup to my web page so users can log onto my webpage and edit their resumes (like monster). This is not an urgent matter. I'd just like ot bea ble to practice.
  14. stpayne

    Problems accessing v-mail remotely

    One of my users is having trouble accessing voice mail remotely (from her home). Everyone else does not seem to have that problem. The switch and our Audix voicemail is confiured correctly. My thought is that it is something on the provider side. Any ideas why this one person can't access remotely.
  15. stpayne

    My word macros become unselected

    I am working on Word 2002 and when I open up the app. the macros do not appear. I can go to tools\templates and add-ins and see that the macros are infact there, but they re no longer selected. How do I stop that? Thanks in advance, Scott
  16. stpayne

    stop error when installing XP

    I am doing a clean install of Office XP. The problem I am having is the stop: 0X0000007A. Kernel_Data_Inpage_Error. How can I get around this so I can install my OS? I have never run into this problem before. Any help would be greatly appreciated. Thanks, Scott
  17. stpayne

    browser hijacker

    My browser has been hijacked and I can't seem to find any evidence on which trojan (or whatever) has taken over my browser. Is there a .exe I can run to take care of it? I have seen many .exe to run but they are specifically for certain types.
  18. stpayne

    Programming a call forward button

    Here is my question: I want to assign a call-fwd button (such as send-calls) that can be used when he is out of the office. The only way I know how to do this is by changing the coverage path to forward after the x number of rings. Problem is that when that coverage path is changed, his office...
  19. stpayne

    Shared Calendars don't synchronize

    I am having an issue here at work. Secratary sets an appointment on calendar (shared) and it does not show up on attorney's outlook account. Both using XP office. What is the fix? Any help would be greatly appreciated.
  20. stpayne

    .pdf doc printing mirror image

    Ihave a .pdf I am trying to print and starting on page 2 the pages are printed in a mirrored image! I need a mirror to decipher. Do you know how to solve that problem?

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