Search results for query: *

I had a quick question on transferring to the PSTN. If I get an inbound call to my ext.5150 Then transfer to the PSTN DID of another ext to the desk next to me ext.248-XXX-4500. (Just for argument sake) On my 2951 Router; I would have 3 calls correct? 1. The original inbound 2. The...

I used to work on an Avaya, but it has been a while. We had CMS R16 with Avaya Aura. My question what is the current...latest Call Center Solution and can it work with Cisco Call Manager...and if so does it work just like a normal call center or are there pieces you cannot use? I remember...

I am running CUCM 10.5. I have one building and 5 floors. Company is in Michigan and as of Dec 31 2016 I need to be E911 compliant. Do I really have to shell out $$ for another server (CER)? Nothing native in Call Manager can do this for me? I understand if I had multiple buildings or...

Hello again all! I just recently upgraded my CUCM 9.1 to 10.5 and it went very smooth. But have noticed an error on RTMT that I am currently at 96% on the active partition. I called CISCO TAC and their main suggestion was to rebuild the PUB from their OVA. They claimed that since I had...

I am going to be upgrading my CUCM. I have not done it before and am just a network guy :) We currently have 1 PUB, 2 SUB's and a TFTP server. I think I have all the documentation needed but am a little fuzzy on a couple things.... I know to upgrade the PUB first. But after that should I...

I just installed a gateway with MGCP. We are having issues where the circuit back to the call manager keeps pegging at 100% and my gateway keeps going into SRST mode...like it should. Is there a way to use QoS to keep that link between the Gateway and CUCM open and unused all the time?

I am deploying about 75 new 9630G VOIP phones with the 24 button add on module. I need to label some q-calls buttons on the 24 button module. They are all the same for each phone. Is there a fast way to label all of them without having to touch each phone? I am using IPTel to download...

I am trying, for the first time, to install 2 3645 wireless phones. I have downloaded the Handset Admin Tool and when I put the new 3645 in the cradel, the screen flashes USP LOOP MODE >IDLE and then goes into charging the phone. I have used the admin settings on the phone itself, but get a...

I went on an interview for a CUCM Admin position. I thought I did well but got stumped on a question. I do not have much router experience, and didn't think this specific job required it. But they asked if I knew how to see on the router if, for example, you would troubleshoot how an incoming...

We just recently started having issues with our Direct Transfer to VM. If you hit Transfer + ext + transfer...the call rings and works perfect...it even rolls to VM after NA. But if we try to use a CTI route point to go directly to VM it doesn't work anymore. Transfer + *EXT + Transfer sends...

So I had an interview with a larger company and during it I was asked a couple questions I did not know the answer to. Wondered if you could help fill me in (just out of curiosity). 1. When updating CM...do you update the main CM first and then the other ones in different plants...or do those...

I am new to Merlin...but an old dog on Definity and Partner systems. I have looked everywhere and can't find out how to add a SysAcc Voice - I button on these phones. I don't have WinSPM as this is just a "project" system. I see where other extensions have the button...but I want to move it...

Does anyone know if Avaya CM /CMS has any integration with AD at any level? it was hinted at during an interview that this company has hooked them together somehow. (AES?) Any thoughts or ideas are welcome!

Hello all, I want to set up a couple of SIP trunks from my provider. I have Avaya CM Aura 6.1. I was thinking of using Cisco CUBE as the SBC. So given those componets, would I still need to buy a SES from Avaya? Would the connection between Cisco CUBE and Avaya be a SIP trunk or H323? If...

I am in the process of replacing my CM 4.0 8700's. My question would be, could I use these again at another site (No warranty or maintenance I understand)? And what would be the cheapest cabinet I could use with them? All of my MCC's are staying with the new Aura 6.1 being installed. I...

I have 3 G700's and I know the IP's and passwords for those. I can log in and navigate the command line fine. But I don't know what the IP is for the P330. Is there a quick way to see?

I seem to have an issue where multiple PRI's are not dropping the call after disconnect. I was approached by Accounting due to high charges on our bill. I talked to AT&T and they gave me call detail where I saw calls daily for 1440 minutes...or 24 hours. These were on there every day for...

I have a fax server that will occasionally get a bad number and will repeatedly try to send that bad number out. I can go in and delete the fax no problem. But it seems that my ATTD consoles up front get this warning beep and caller info when it tries to go out. Can I remove that alert from...

Hello again, I now have a working T-1 trunk to an Audiocode gateway and then SIP to a 2010 Unified Msg Server. The Unified Messaging works perfect, I have two issues though. 1. Outside Caller ID doesn't seem to go through. How can i check that I am sending to the gateway? I use a coverage...

Hello all. I am trying to get the integration between my 8700 and Exchange Unified Messaging 2010. I have a PRI between the Avaya and AudioCodes Gateway and SIP between the Gateway and UM. The voicemail Pilot number of 2222 rings the UM and I hear the general greeting. If I call an...