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Another question for you all out there... Regarding the web page Activity logs...has any worked out a way of automatically piping the data produced in the web pages and collate it into a database? The company I currently work for has lots of sites and it is near impossible to manually check...

I was just wondering if anyone had worked out good expression to use in a Set Variable statement to give a pseudo random call distribution on CCT's on V9.0 ACD? The purpose is for our contingency routing when Interqueue fails whereby if a site fails it will dial to a contingency site. We dont...

We have a normal ACD V8.x are looking at using interflow steps betweem to call centres that has the telephony going externally (no QSIG, DPNSS. We have a WAN data connection but I think the firewall will be problematic. My questions are : 1. Is interflow any good what problems have people...

Hi guys another question out there... Does anyone know of a product which can do an automated ... "You are X person in the queue" message with in the Aspect call flows. I assume it will need to plug in somehow over the Event Bridge but do not at present know any products which can do...

Just a query that some might be able to answer... On one of our sites we have QMaster 1 which we soon will no longer be able to use due to Windows 95 being completely phased out by our company. I have discussed with who informs me that upgrading this site (them just sending the QMaster 2...