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I have been wrestling with an issue for months and cannot seem to determine where the fault lies. we have an LSP in Mexico with a DIOD trunk group that uses multifrequency signaling. I've reviewed the R2MFC forums and posts in multiple forums and cannot seem to pinpoint. The ORIGINAL issue...

Having difficulty identifying where I need to modify. this location is in the Saint Paul, MN area which has area codes 651, 952, 763, and 612. this is an LSP - G450 - AACM 5.2.0 - local calls only require 10 digits - no need to dial 1+ area code. this works for the area code assigned to...

We have been receiving multiple reports of users who call another internal user. When the call is not answered, it follows coverage, but instead of getting the voicemail, it returns a busy signal. they hang up. Dial again. It goes through to voicemail. Systems: Avaya CM 5.2.0.947.3 / Mod...

Has anyone come across this issue? 80% of our organzation that use the Blackberry data device are unable to dial an extension or select an option when dialing in via a vector. It registers on our Octel and Mod Messaging vm systems, but will not work whne dialing through a vector/vdn and...

We have an S8300 LSP that is reporting 4mins behind from the main server, several states away, but within the same timezone. I accessed the S8300 and updated the time to reflect that of the S8730, however, how do I get the phones to update the time that is being displayed? In addition, while I...

This is driving me crazy. I have modified the ARS table a number of ways. We have partition route tables and the call is following the correct path. However, if you look at the call setup, it is adding 150/1501 to the front of the number. I've corrected this before, but I can't seem to...

We have a location that has a phone that stopped working. It pops up with "Wrong Set Type" We have tried the reset code with no success. Is there any way to completely wipe the phone to get it operational? Thx in advance.

One of our locations is proposing an NEC system to upgrade to. They currently have an older NEC that was installed 8-10 years ago, and now they need another install. My question is this: what terminals are compatible with the NEAX 2000 system? Include new, refurbished, legacy, etc, with...

Currently we are testing out the IP Softphones in Road Warrior mode. The IP Medpro board is installed. Can anyone explain the purpose/use fo the G.729 codecs. The calls go through using G.729 and G.729A but not G.729b or G.729AB? Any help is appreciated. TIA. Naperguy1

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac Name Name Type Data Occur Occur Cnt Rt Hr St 01B10 IPMEDPRO 3841 4283 02/15/12:46 02/28/ 255 0 1 a y 01B10 IPMEDPRO 3585 1 02/15/12:46 02/28/ 255 0 5 a y The first error I looked into and it states it is not service affecting...

This is from our capacity table. Can I use R5 softphone? I see that there are (5) release independant licenses, but dies that mean it has to be less than R4? CURRENT REGISTRATION COUNTS BY PRODUCT ID System...

We are determining whether to setup our field sales with softphones. I've tested the softphone with stations that are associated with a physical port. What are the limitations/benefits/criticisms to establishing a softphone with a station that is "X" ported? I noticed when I status the...

We are having a nuisance caller from the caribbean disturbing the peace. The CDR reports 19999999999 on the dialed number. Only one person has complained about it so I setup a VDN to Vector 10 checking for the ANI and routing it to a busy signal. I am manipulating the persons DID to get to...

I'm just starting this configuration. Last week I installed a MedPro board in PN1 (1b10). I want to test a softphone on our network before I attempt through our VPN. My problem is the softphone is not logging into the server. I go to login and it just keeps going as if it is trying to...

Sorry for the long post. I have read the Avaya documentation. I have read the cheat sheets in the forum on Avaya Tips. I need a little assistance. What I am trying to do is set a phone up for authorization code use. Currently the set is setup for internal only. The way I understand it - I...

We have an S8700 with multivantage software enabled and are interested in getting IP setup for some salesp people. The C-Lan is already installed and programmed. I would like to thank everyone in advance for responding. The cabinets are MCC cabinets. We have IPSI boards connecting our other...

We have tie lines to other offices in the country. Recently, at the main site, we have been receiving complaints of static on the tie lines. 4 channels only to the remote site. I have tried using the Facilty Test Call FAC, but correct me if I am wrong, it is only for loop start or ground...

What circuit packs are the digital polycoms compatible with? We ahve a mix of TN2181 adn TN754 cards. All the phone does is stay in the initilise state. Never connects. Thank you in advance. Naperguy1

Can anyone direct me to documentation noting the specs for Definity G3r (Refrigerator-style cabinet)? BTUs? Temp? etc. Grounding? I have been all over the docs site and getting frustrated as I am not locating the specific info I need. Naperguy1

Customer has 10 POTS lines in the Magix system. They are interested in call accounting. Here is my question! If they subscribe to Caller ID and set the SMDR options to ISDN format, will the system report the incoming CLID for the POTS lines? I ask because I have never had someone ask for...