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We have a CallPilot 150 running version 1.5.32.01. We currently have 47 active mailboxes that show up on the Directory report, but when the Mailbox Information report is selected, listings are only displayed for the first 5 mailboxes. We've tried rebooting the CallPilot.

Our system is a Modular ICS and has an ISDN-PRI, 3 analog lines, 144 digital stations and 24 analog stations. About a month ago we installed the latest maintenence release, MICS 6.1 MR WI 6.05. The system version is 30CPG05 NAT. Since installing the MR, we have been receiving reports that...

We have a Norstar Modular ICS with XC 6.1 software. One of our tech guys called a vendor’s support line then wanted to transfer the call to his cell number so he could leave the office but not lose his position in the support queue. When he tried, the display showed transfer denied. It...

The Norstar allows the installer to display ISDN cause codes. This feature is useful for diagnostic purposes. It shows the reason why an ISDN call has been released. Cause codes may be turned on by going into: System programming Release reasons Text: Simple Cause code: Y Note: Installer...

When I logged in to the CallPilot Manager this evening, I was automatically prompted for a new password. It has been just over 30 days since we installed the CallPilot 150. I checked and found that the Class of Service for the SYSTEM_MANAGER (Administrator) mailbox was set to the factory...

In your opinion, what is the best multi-line telephone lightning/surge protection to use? We are in a lightning prone area. About every 12 months a lightning storm comes and we take a hit from a remote building on campus that takes out one or more station ports or at times one or more...

We recently purchased a CallPilot 150. The vendor says a white piece of paper with the Desktop Messaging keycodes should have come in the CallPilot 150 box. The problem is my CallPilot didn't come in a factory sealed carton. Can anyone who has installed a CP 150 recently tell me if it came...

This is my attempt to compile one of the most complete listings of Norstar feature codes on the web. There are sure to be errors. If you see one, please post it and I will correct it. If you notice any missing codes, post the code, where it may be found in the Nortel documentation and I'll...

We have a CallPilot 150 connected to a Modular ICS running XC 6.1 software. I am trying to program the CallPilot 150 DNs to memory buttons on an M7324 in the communications closet, so we can monitor traffic during the day. The CallPilot is connected to DNs 534, 535, 536, and 537. I went into...

We have a Modular ICS with about 160 stations and installed an ISDN-PRI 8 months ago. Shortly after we installed the PRI we started experiencing problems where the MICS would stop process incoming or outgoing calls on the PRI. Outbound callers would hear nothing (dead air). Inbound callers...

We recently installed a CallPilot 150 (North American English/Spanish). The Voice Mail Version is 1.5.32.01. Can the firmware be updated in the CallPilot 150? If so, what is the latest firmware available?

We recently installed a CallPilot 150. Our phone system is a Modular ICS with with XC 6.1 software. Our connection to the central office is ISDN-PRI connected to a Digital Trunk Interface card. I am attempting to program a CCR Transfer Node on the CallPilot to dial an external number. The...