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I would like to apply a service update on my cluster to solve a specific issue that is a known bug with our existing 9.1.1(a). I will be upgrading to 9.1(2)SU2a and a newer phone firmware will be on the tftp servers post upgrade. I would like to prevent the phones from upgrading if possible. I...

I am finding it difficult to locate any documentation from Avaya on this type of procedure. The only thing that ATAC will send me is a pro services brochure that says they can migrate everything including message, announcements, and database from MM3-5 all the way to AAM6.1. If the customer...

I would like to test my new HTTP server without making changes to my DHCP scopes. How can I manually set the HTTP server address in my phone without it being changed back to whatever DHCP tells it to be on reboot? I can go in and change it, but when I save the change, the phone automatically...

I have a customer who does not have a separate HTTP server with 1000+ IP phones. It looks like the DHCP scopes were set up to reference the CM IP address as the HTTPSRVR. Is this a valid setup and is there a way for me to use the existing CM server as the HTTP server for upgrading the FW on the...

I am slowly getting educated on the CM product line and would like to find out the real world best practice for board FW updates when upgrading CM. I have the latest CM_SW_FW_Compatibility_Matrix document and it shows that when I upgrade to CM6 all of my circuit packs will need to be fw...

I am planning to use a spare CPPM card and new hard drives that will have Linux pre-installed and patched and already part of the 7.5 UCM security domain. At the time of upgrading from 5.5 to 7.5, I will add 1gb of memory to the existing CPPM sig servers and also swap out the hard drives. I am...

I have a customer with analog trunks and CO based voicemail. They only have 2 lines and want to keep the CO based vmail for times when both lines are busy. Does the IP Office have the capability to turn on/off MWI from the CO based voicemail? The POTS lines have visual message waiting activated...

I am trying to use ZDP to send certain calls back to the trunks at my CS1000B and certain calls to stay at the main office. For the calls that stay at the main office, I want to use LTER: YES on the RLB. This works if I manually dial AC1 (9)+SPN (109) + number but does not work if the SPN is...

The readme file of CC7 SU3 has conflicting information about the ADD client. It reads that the ADD client is updated with SU3. It also says to install ADD, use the exe file found on the install DVD. I can't find anywhere to download the latest version of ADD so right now I am stuck with the DVD...

I have been asked by customers in the past for options available to them to sell old hardware that has been replaced and never can come up with anything except EBAY. Does anyone have a recommendation for reputable companies that buy old legacy hardware from sites that have been upgraded? In this...

Right now, my IP phones are using small format virtual TNs 61-00 and up. That maps to the actual virtual superloop of V96. These 2 field TNs come up as 4 field TNs on the new CS1000E platform. For example, 61-00 becomes 96-0-1-0. Can someone refute or corroborate my fear that I will need to go...

I have accidentally smoked 2 of these phones by having them upgraded and then inadvertantly downgraded due to some specific branch office scenarios that I am testing with. The phones now don't do anything when you plug them in except for the red lights come on at the corners. There is absolutely...

I am reading up on my LD 97 commands and the associated LD 32 commands for firmware downloads and understand how to get everything started. The NTP claims that once the FDLS command is entered, I won't be able to enter any load for normal MAC work. My question is does this apply once I enter...

I have a customer who has had 5x Reach Line Cards with 9150s running for many years. While preparing for an upgrade to 6.0, we were downloading firmware to the 3905 sets that are connected on the far end to the 9150 units. The switch INI'd on the first try, but the next attempt to the same phone...

The only thing I can find is the following in the way of license manager server requirements: Because the License Server components are lightweight, you can install the components on any machine, which runs one of the following operating systems • Microsoft Windows 2000 • Microsoft Windows 2000...

I have another legacy voicemail platform integration question. My customer has an old Octel 250 which is connected via set emulation to the existing CS1000M rls 4.5. I am upgrading the pbx to rls 6, and am wondering if anyone else has an old Octel system in place with anything newer than CS1000...

I have a CS1000E rls 5.5 in service. I just added a geographically redundant Media Gateway. The database is set to replicate after every datadump. All indications are that this process is successful. However, not all of the phones that we built for the new site get replicated. I built 90 IP sets...

I am a Nortel CS1000 tech without any Centigram experience. I am upgrading the Nortel CS1000 from rls 3.0 to rls 6.0. I am being told the Centigram rls 6.0 will not integrate to the Nortel CS1000 past rls 3.0. I am being told that the Centigram must be upgraded to the new Nupoint voicemail rls...

I am going to be upgrading a current Option 81C rls 3.0 to CS1000M rls 6. My main concern is that we will be reusing the customer's existing Nupoint Voicemail. I believe the legacy brand name is Centigram. I have no experience with that product and am wondering if anyone has any gotcha's related...

I don't see the Symposium Express too often, but I am surprised that I cannot find a way to do this type of report. I remember the BCM Call Center having this report. The SECC can route based on CLID and it can report on Abandoned Calls. Is there a way for me to get an abandoned CLID Report...