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Our provider wants our ICS to send out our BTN before it makes any outgoing calls. It's a way to validate and bill our calls to our account. I have programed the OLI on each set to our BTN. We can complete calls without any problems. Is there a way to make this a system wide setting? Can...

I am setting up a MICS rev6.0 on a standard PRI. I am having issues with one of the DIDs sometimes coming up user busy. When I call this DIDs, the correct set rings, it is answered and a long conversation takes place. If another call is immediately made to the same DID (while the long...

The Goal: When a user moves locations, they wish to keep their current DID. I wish to re-route their existing DID to an extension on another site. Current Setup: • Telco sending 3 Digits • DN Length 3 • DID Block 616-2400 to 2419 • Destination Codes 9(pri), 5(other site) • Routes...

I'm stumped creating a destination code of 419. The system will not take the last digit 9. The system accepts the 4 and 1 but not the 9. I've looked around the system for conflicts and have resolved all that I have found. Here's where I have looked: • Target Line Rec'd # for lines 157-284...

Question: I have calls coming in on a DID forwarded from the prime set to a Hunt Group. How can I have un-answered calls go to the Auto Attendant greeting instead of going to the Voice Mail of the prime set? Hardware: Norstar MICS Rel 6.0 Norstar Voice Mail 4.0 Symptoms: Call gets routed...