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Hello I have set up a business rule that uses an autotask to send an email (using MS Outlook) to an assignee when an assignment is created for them. Does anyone know how I can reassign a call if necessary and email the new assignee with the details? I can reassign the call ok, but the email...

Hello If the hours of operation are set at 7am to 6pm and a call is opened at 09:00 yesterday, closed at 15:00 today, is the total time the call is open 17 hours (based on hours of operation) or is it based on the 24 hour clock? Does the Maximum resolution time take the hours of operation into...

Hello Does anyone know of any forums I can join for for Heat configuration? Thanks, Louise.

Hi I am new to Oracle and I am trying to introduce a second archived redo log destination. Setting this up is all fine, but I am looking for advice on how and when to archive the archives. Do I simply delete the second destination archived logs after a few days, or is it more advisable to keep...

Hi I am trying to calculate a running total that resets if a criteria is not met, i.e if the next value of a field is the same as the current one, then add one to a total, if the value is not the same, then reset the total to zero. Can anyone help? Thanks, Louise.

How do I find out the date of one week past on Monday in Crystal reports? I need to be able to run a weekly report on any day of the following week, so I am trying to set up a range- start date (Monday of previous week) and end date (Friday of previous week) to test my data against. I hope I...