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Here is my situation. I recently upgraded an Mics with NA 4.0 non XC to NA 6.1 non XC with the new release 2 sleeve. All went well. I am trying to get the basic call center for CP 150 monitor to work. Right now at 6.1 I can only monitor a call that comes inbound to the skillset from the...

Have a customer using a call pilot 150 for voicemail. With the cost in mind they may want to go with basic call center for now, and if they expand move to enhanced call center later. My question is if they go with the basic first, can I put enhanced on later if need be on that callpilot...

Have a BCM50 2.0 keycoded with 4 analog stations on main cabinet. System is patched all the way and has been in service a couple of years. I am using 1 of the analog stations to go to the page equipment. All four analog stations have extremely bad static and hum on them. So in turn when paging...

Have a user that is on a BCM50 rls 6. System has fax messaging. This particular mailbox must have got spam faxes to it. This mailbox does not use unified messaging. How do I delete those faxes through the phone so they don't clutter the mailbox.?

Man does this new way suck!!! Great job avaya. Anyhow here is my problem. Customer ran out of the 30 day trial softphone worked great. License ran out no more phone. Aquired the new license as node locked. Entered what I thought was the proper mac address. According to the HWIDtool...

BCM50 3.0. This weekend have had a system that seems to keep crashing. All phones get rapid blinking message waiting light, and the reboot triangles. I have not been able to look at alarms yet. Everytime this happens pulling the power and plugging back in cures the problem for a couple of...

Have an IP office 500 with a DS30 mod. The DS30 Mod has blown out twice now. We now have put in a third DS30 mod. It is about a month or so between blow outs. The firmware matches the software on the main unit. When the mod goes all the phones go dead, reboots don't work, and manager does...

I know this problem has been run into the ground, but need someone to try to tie it all together. Have a callpilot 150 version 2.1, From cell phones DTMF is hit and miss. Sometimes users get "invalid extension" or routed to the wrong extension because all of the digits were not handed...

I know this problem has been run into the ground, but need someone to try to tie it all together. Have a callpilot 150 version 2.1, From cell phones DTMF is hit and miss. Sometimes users get "invalid extension" or routed to the wrong extension because all of the digits were not handed...

I was updating a BCM 3.0 today and with two patches to go I no longer could click on the get updates icon. It is on the screen but when you click it will not respond. I looked to see if I could delete the last patch I did, but it was not removeable. I did download the patches from Nortels...

In reading previous threads it says that you need to install more memory and more PECIII cards. 1. How much Memory can be added? 2. Will we have to reprogram when we add the PEC III cards? This is a 155 phone system with 2 PRI's. Nortel states that it is a patch issue to clear the static...

I have read the previous threads on this. They state that you should increase the MSPEC III count and the Memory. What is the Maximum Memory that can be put on a BCM 400 ver 4.0? Secondly, If I add MSPEC III's to the system will I lose any programming?

I have a MICS with 7.0 software. First two PRI's are in slot 1 and 2 of main cabinet working great. 3rd DTI card is in slot 1 of trunk mod(and is only card present). Trunk mod is in port 8 of 6 port combo in slot 1. From what I read that is correct so far. The card is dropping calls badly...

Having a problem with with a softphone 2050 over a vpn with remote desktop. It will run the software fine, but I can not get any response from the headset and remote. Any suggestions? Has anyone else ran into this problem.

If I install a call pilot 100 in the present. Later on if the company I install it for needs to expand later is possible to upgrade the current cp100 to a 150. I know the cp 100 can go up to 40 mbx's, but it is from a port and channel aspect. I have a multiple choice answer of what it might...