Search results for query: *

I would like to be able to track if a message is opened, deleted, forwarded, etc through Exchange or a third-part tool. Does anyone have any suggestions on this?

Several users have reported several instances of a screeching noise when connected to Voicemail. It's sporadic, of course and has been reported as happening in the following instances: Shortcode to Voicemail Collect Ring No answer, transfer to voicemail Using 4.2.19 IPO 412, latest VMPro, 12...

We have a couple of issues where the Cold Fusion service hangs. Issue #1 occurs when a CFMAIL tag is in a loop to send 200+ mail messages. This activity bogs the system down severely so that .CFM pages with no database connectivity take nearly 3 minutes to complete. Isssue #2 occurs more...

Upgraded Delta to 5.2.24 and now it won't connect to Archiver. I can connect to sql using Enterprise Manager and see the databases... ideas?

The CCC manual refers to collective analysis when using the collective reports.. Here's the scenario... OperatorQUE = Hunt Group 800 (The highest hunt-group in the entire system) contains ext 346 and 347. Agent Group reports show 123 calls for a specific time slot Target Group reports show...

A couple of weeks ago we installed the ContactStore app. It was working fine until we upgrade IPO to 4.2 from 4.1. Now contact store records the parties as the same number as the huntgroup. This makes it impossible to determine who picked up the call. Any ideas?

Avaya is recommending I upgrade to 4.2 from 4.1. Is there anything that I should be concerned about regarding this upgrade? We have had cases in the past where an upgrade fixes 2 or 3 issues, but then causes others. Any insight would be greatly appreciated. Jim Polous Associate Director...

We have an IP 412 running 4.1(15). All exp modules running 6.1(15). I have SMTP alerts turned on, and I received a bunch of alerts that phones were disconnected, followed by a DS EXP unit connection down, and up and down and up. Then more SMTP alerts to the phones reconnecting. We have support...

I am trying to do an update on my 412 running 4.0.10. I make any change and it crashes Manager when I try to send it: Error signature: AppName: manager.exe AppVer: 6.1.12.0 AppStap 47ea40b8 Modname: kernel32.dll ModVer 5.1.2600.3311 Modstamp 47b166b5 fDebug: 0 Offset: 0012aeb I tried 3...

I would like to set up the users in our call center to show the call center phone number in the caller id, rather than their own personal number. The problem is in that creating a shortcode with the caller id digits, I assume that it would bypass the many shortcodes we have used for outbound...

We have an issue, a common issue as evidenced by the various postings, where calls to our reception area queue up without being presented on the phone's secondary appearances. As I workaround I can put a Group Button on their phone which would allow them to see the call and pick it from the...

Our webserver recently crashed and while combing through the event logs, I came across this. Any ideas? It sounds ominous. Event Type: Information Event Source: Service Control Manager Event Category: None Event ID: 7036 Date: 4/18/2008 Time: 1:03:18 PM User: N/A Computer: XXXXXXXXX...

Twice when I have attempted to install Gentoo Linux on a VI3 Virutal machine, the VMWare server bombs.

My CEO (of course) on Sunday (of course) to report that 99% of his tasks were missing from his calendar. Then 4 hours later, he called to report they were all back. Has anyone experienced this issue before? I checked to see if there was a backup running at the time and there is not. Any ideas...

The time on the Call log on some of my 5410 phones is off by an hour. The time of day is correct. We're still on 3.1.

I'm running out of space in one of my disk pools. The space is in a logical partition on an MSA-1500 SAN. Can I safely enlarge the partition? Will Novell see the new partition size? Then can I expand the volumes to fill the new size? Or should I just create another logical drive and expand the...

We have IPO 412 with VMPro 3.1(65). What is max length of voice mail message? Our CEO was cut off in the middle of a lengthy VM. Thanks

On my server, I have the system set to e-mail me all of the errors that occur. I've got my 'page to run with an error' set globally in the CF Administrator, and the template it runs sends me an e-mail. Typically I used to get about 2-3 errors per week, which I don't think is too bad for a...

I posted this last week in another forum, but recieved no response. If someone here can help, I would appreciate it. Thanks in advance. I have an hp MSA 1500 SAN as follows: 1 MSA 1500 SAN 1 2/8V switch 10 72GB SCSI drives I configured one Array (9 drives, 1 spare) Logical Drive 1 - 135GB...

We are looking for an automated centralized means of archive GroupWise email to another server. Besides Messaging Architects and ViewWise, has anyone seen any other products that work well with GroupWise?