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I have a 3com 4400 switch that has port 1 configured as 100 Full duplex and it is attached to a linux box network card that is a gigabit 10/100 card also full duplex. I am getting CRC erros increasing by about 10 to 15 every time it refreshes(about 6 secs). Does anyone have any suggestions as to...

Hi , I have a number terminating on my PRI into my 61C 555 0004 and I want to call forward it to an external number 405 4083. I use to do this through creating an ACDN and NCFW but it wont let me creat an acdn for 0004 I guess because of the leading zeros? 0004 does terminate on an auto...

Anybody know how the default passwd on a 3com 5009 router or is there a way to factory default them? thanks in advance. WD

Does anyone have any examples of prioritizing voice over data utilising 3com 5009 routers? Looking for a starting point- first time trying this setup. thnaks in advance. wd

Hi, i have a nortel 61 C and a remote 11c There is a TIE line between the 2 loop 25 in 61 to loop 8 in 11C. The pref clock source for the remote was on Card 5 That t1 came out of service so we tried switching the clock source to another card not realizing the piggy back CC was on that card. We...

I have an ACDN 3995 NCFW to an 800 number. Is there any way from my 61C or OTM to see how many time that ACDN was accessed? Thanks , Wlyes

I keep getting the following errors DTA 005 6 DTA 007 6 Then when I stat the loop 6 I am seeing a message at the Top indicating "REMOTE ALRM OS LIMIT EXCEEDED" And it usually Disable the whole LOOP. I can re enable the loop by DISL 6 and then ENLL 6 but it will happen again in an hour or so...

What we are trying to accomplish is to a warm transfer to a third party and drop the originator of the call leaving the person called and the third party on the line. Anyone have any ideas.. Right now when the originator hangs up it kills the whole call? Any help would be appreciated, thx!

Looking for a way to pull out of the sysstem information on the calling number and a timestamp of when the call was for calls over the past several months. Running Symposium call center server ver 4.2 on Nortel meridian 61 c. Any detailed suggestions on how to pull that out into a flat file or...

Is there any reports in symposium that will show me how many of those abandoned calls actually went to voicemail?? Thanks,

I have 100 or so 2216s and they are in a remote location on an 11c connected via a tie line to a 61c. These are used on a davox dialer and work fine calling all areas after making the lopp with the dialer. The issue is they want to do some manual dialing of a few of these phones and they are...

Hi all, Anyone know of a good way to add seconds up from a field that displays in text like the following: 01:51 00:24 01:19 34:32 The file comes as a test file and col009 is a varchar. I need to add up the total seconds for a record in these files. I have tried using datepart but keep...

After hours - Is there any way we can have the phones left logged in to the Queue after the agents go home at night and forward the calls to the cell phone? - they want all customers to enter the queue first to give the feel of a Q and not just go to a cell phone at night. A client posed this...

Does anyone know of any troublr ticketing systems that integrate with Symposium 4.2. We have a center that does internet support and they would love to have a ticketing system for there support calls that integrates with SCCS. Anyone know of any such products and if so any info on Costs...

Hello, I have a request to export call stats from symposium to some form of text file, preferebly .csv My knowledge symposium is new and somewhat limited. I would like to be able to export this data to put into an external Db for reporting. The client requests some data like the following: Call...

Does anyone know where I can find the Sybase12 driver for windows. It seems like a needle in a haystack. Thansk in advance, Wyles

I have sever 2000 on a box (172.16.1.22)and I am trying to coonect to a sysbase 12 DB on a different server 172.16.1.3 to extract the data. Does anyone have any input on a simple way to do this? Thanks in advance. Wyles

I have a 3905 reception phone with 2 expansions modules and the second expansion module was acting up (all dns blinking) over the weekend so I replaced the second module with a new one and it was fine until noon today when all dn keys just started flashing again. This customer is 2 hours away...

I have an agent who represents car dealerships who contacts thier customers or vice versa and occasionally they need to conference in the actual dealer for some info for the customer. At this point they would like to leave the customer and conferenced in dealer on the phone and have there line...

I have been asked to create a linear hunt group to 3 i2004 phones with a voice mail at the end if noone is available to answer them. there will be 3 800 numbers coming into this. I am really not sure where to start. Have not done this kind of thing before so any direction would be greatly...