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VDN vs. Split/Skill Report in BCMS
I'm looking at my split/skill historical report and my vdn historical report. My calls offered for my split/skill are higher than for my vdn. We have an 800 number that hits our vdn which then routes to either our english or spanish queue. Does anyone know why my split/skill offered calls...- bill1027
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- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
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terminal state manager help
I'm getting an error in my /var/adm/messages log stating: May 5 09:30:37 embrs tsm: 3004-035 TSM: write to /dev/pts/17 failed. May 5 09:30:46 embrs tsm: 3004-035 TSM: write to /dev/pts/62 failed. May 5 09:30:50 embrs tsm: 3004-035 TSM: write to /dev/pts/49 failed. May 5 09:31:04 embrs tsm...
