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Hi Customer has a 3300 MCD5 and CCM version 6 (no IQ / VWF) We are seeing a small number of abondoned calls. I have ran reports against all agents and these all show 0 abondoned calls, my thoughts therefore are that the calls are being abondoned before they reach the agents whilst queuing on...

Hi, We have a 3300 MCD5 sp2 CCM version 6 Customer uses both ISDN30 and SIP trunks Calls over the ISDN30 can be reported upon within the CCM Any calls over SIP are not detailled within the reports on the CCM. If we search using ACD inspector we can identify the calls, if we check the raw data...

We have roughly 12 x 3300 Mxes in a cluster all SDS sharing. Mixture of MCD4.2 and MCD6 (we are in the process of upgrading) We are adding another 3300 Mxe MCD6.0 The controller is successfully SDS sharing with 10 out of the 12 sites, however failing to share with 2. THe IP trunks are showing...

Hi 3300 MCD5, in the UK, ISDN30 trunks I am trying to connect an analouge modem via an ASU. All calls fail to connect, I cant see anything on a CCS trace, intermittently the port completely locks up and I can remove the programming / reboot the ASU to resolve. If i connect a standard analogue...

Hi 3300 MCD4.2 Is there a limit as to the number of MWI representations that you can have against a single mailbox? Thanks

Hi, We are planning a large scales deployment of NuPoint into a cluster with roughly 13 x MCD instances. I need to be able to easily identify mailboxes whereby the messages are not being retrieved/listened to. We are talking 2000+ mailboxes so it doesnt make sense to trawl through everyone...

Hi 3300Mxe 4.1. Added 30 licences on AMC however the customer is struggling to allow the Mitel access to the internet to synch. Customer doesnt want to download and fix licences to hardware ID. Therefore looking to assign licence via the Software Installer Tool. I beleive this can be done and a...

Hi We have a client with a 3300 running MCD5.0 SP2 They also have CCM version 5.8 and Intelligent Queue They wish to upgrade to Version 6 - primarily because this supports different operating systems and Microsoft software that they wish to upgrade to. My query relates to how / what we...

Hi As per title CCM version 6 - I cant get reports to send to email. I have added SMTP details in your site explorer - when testing from here this is succesful. I have added contact and email addresses however when running a report and adding a contact / manually inputting an email the report...

Hi All This is a pretty open question really. I am based in the UK and work for a comms firm however the base of our business is telecoms - Mainly IP based PBXs - Mitel, Avaya etc for a large enterprize client base. Over the last few years Lync has been mentoned, initially it was OCS, now Lync...

Hi We have had the recepeion PC "die" which ran the softphone. I need to reintall onto a replacment machine however i am struggling to find the software download on the avaya website - seems the website has changed somewhat since I last logged on. Ip Office system is running 3.1, I believe he...

Hi 3300Mxe MCd5.0 We have implemented the postgress SQL database to track call stats for the console. However missed calls are not being logged. Is it possible to gather this info? Thanks

Hi I believe there was an API / development kit available that allowed Mitai integration and enabled the capture and manipulate CLI / SMDR data from the system. I must state this is going back several years now and I am not completely clear myself as to what I need! Can anyone point me in the...

Hi Hoping someone can assist please. We are running Lync, this is integrated with our PBX / telephone system. The problem we have is we cant get outlook to automatically insert a "9" when dialling from a contact / clicking to dial. If we manually insert a "9" this works fine. Is there a way to...

Hi We use the screen saver on the phones in our office. When this activate the date and time is displayed on the screen. The problem is the time is out by 1 hour. The times on the 3300 and actual phones is correct - only the screen saver is incorrect. 3300, MCD4.2 any ideas? Thanks in advance

We have an existing customer with an Index, IVM voicemail and NOC Pro. We have an issue whereby the NOC software gradually “slows” and stops responding. An error is then received advising the NOC cannot connect to the database, another error is then flagged informing of database corruption. To...

We have upgraded to MCD4.2SP2 PR1. 4 sites linked with IP. We have a problems whereby on one 3300, when a voicemail is left and this is sent to the users email we cant see the CLI in the email header. This works fine on all other sites. Does anyone know of the setting that controls this? Thanks

Hi Certainly not one of my strong points this - therefore I would appreciate any help. We currently use the HTML toolkit to display our company logo on various phones with LCD screens (5330s/40s etc) Is there anyway to display RSS feeds on the screen? Pretty sure this isnt possible, however...

Hi All I know this is not officailly supported by Mitel, however has anyone ever successfully installed the 5550 console / software and had this working in a citrix thin client environment? Thanks

Hello We have an 3300 LX inplace on a customer site running v8. We are replacing this with an MXEIII. Regarding the MXEIII controller the release notes states (and I quote) "The 3300 MXe III Controller will only work with MCD software 4.2 and above" How do I convert the database in the above...