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CS1000 system I have a unique problem. Our 3904 phones for secretarys are setup with their attorney lines. If Sue has Joe's extension on her phone and she dials his extension the name display shows Joe's name for a split second and then Sue's name appears even though the call does go through...

Our company has switched to Nortel Call Pilot. I have the following OCTEL 250 system which was running ok, but need to dispose of it. Also how do I delete all mailboxes at one time? VPMOD l # 15973 Software Release Aria 03.11.05-1 System type 250 3 boards - Octel PCA FLT-N Nortel...

We can turn on Call forwarding rule and it works to forward the voice message to Outlook. But if we want to forward the voice to an outside e-mail service such as Hotmail it comes back a message from the Postmaster: Your message did not reach some or all of the intended recipients Subject...

We are in the process of turning off our Avaya Octel 250 system. When we cut over to Call Pilot, I am having the users be able to check their Octel for old messages but I do not want them to be able to compose a message and send to a mailbox. Is there away that I could stop mailboxes from...

We have had Call Pilot 5.5 installed. We are in pilot testing stage before we move our personnel from Octel to Call Pilot. We have been able to have our messages appear in Outlook by using Desktop messaging. But we cannot get the forwarding to Outlook to work. I get the following notification...

We just setup Call Pilot. When a user is setup for Desktop Messaging, the Login window for Call Pilot appears twice instead of once. So you have to login twice. Also cannot remember your password is grayed out. Any ideas! Note: I could not find a separate Call Pilot Forum to put his...

I am trying to run a report on DIGS but the report displays blank. The following thread was closed without an answer. thread798-1464364 Does anyone know what the Criteria statement should be? Thanks! Renee

We just had TM installed and Common Network Directory created by retrieving the CPND names on the switch. Everything was fine except we had some issues loosing addons on 3904 phone configurations. So TM was reinstalled. The vendor used LD95 to add several missing cpnd names but unfortunately...

Hello, I have a Nortel Option 81C that was upgraded from version 25.4 to CS1000 5.5. We are still using Octel 250 system but will later be switching to Call Pilot. Since the upgrade we are having a problem transferring calls into voicemail. Before upgrade: Secretary would pickup Attorney's...

Hello, I have an Option 81C with 3904 and 3903 phones. Some of my 3904 phones, the touch tone works when you are dialing. But I have a few that the touchtone is disabled. I search thru the previous questions but could not find information for my problem. I have a user that wants the...

We are using Nortel 3904 phones. Are there any newer models that we can use. I need to order more phones and thought maybe there are newer models. Thanks!

I have an Option 81C with Octel 250 Voicemail. Yesterday morning there was a power surge in the building which caused 2 of my controller cards to get hungup. My vendor reset the cards within an hour. My issue is that I am getting calls from users that they had voice messages from yesterday...

Hello, I have an Option 81C with 4 FIJI boards. Because I am getting reoccurring false alarms I was told that I need to upgrade the Firmware from version 14 to 19. I need to explain to management what the FIJI card does. I understand that the fiber optic connects to a specific shelf but would...

I have an Octel 250 system connected to a Nortel Meridian Option 81C switch. We have 24 ports. We had a problem where a few ports got hung up which caused users not to get into voicemail on the first attempt. I rebooted the system and tested all ports and they are fine. Management has asked...

I have an Octel 250 system. How can I tell how many voicemail boxes I am allowed to create. Need this information for future upgrade. Thanks!

I have an Nortel Option 81C with Octel 250 voicemail. We are planning on updating our voicemail. Has anyone done a comparison between Call Pilot and Avaya Modular Messenging?

I have Symposium Express 4.2. Because of the Daylight savings time issues for March 11th, is there a patch to be loaded. Or does it use the Windows OS date/time? We have the fix for our Windows XP operating systems. Thanks!

When I use the Finger or Last command on the /var/adm/wtmp file, it does not show me the Year. I get the month and day and beginning and ending time. I need to check out some logins to see when was the last time they were used.

One of our cards went bad. We are in search of the following card. So far our vendor cannot get us this card. It is called LIC8E, part number is 300-6032-02. I've been told that the NPIC16 might work as well, but we prefer to replace with the same card.

I have an Nortel Option 81C. We have a long distance AT&T T1. How can I verify what channels belong to this T1. I have the Circuit ID number DHEC574935/1 AT&T are billing us and here is an example from AT&T showing these channels. How can I verify this is right? Channels KJET 379433 101 ATI...