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  1. mickss

    Hello, I'm trying to build up a

    Hello, I'm trying to build up a report about the mean number of agent logged during the workday per interval of an hour. I've found that the total login time measured by the eAgentLoginStat in a period of 15 minutes is 3203 sec while it is equal to 4103 seconds on the...
  2. mickss

    slowness connecting to the iapplicationstat table

    Hi everybody, I have experimented this strange thing: when executing a query on the iApplicationStat table the results appear after two or three minutes while on the other tables it takes a few seconds. Has anybody experimented it? I work with SCCS v. 4.01.07 Thank you
  3. mickss

    Defining thresholds

    Hi everybody, I'm a newby. My task is to create a report that shows me the number of calls abandoned after the threshold I set up. In order to do this, I used the CallsAbandonedAfterThreshold column of the iApplicationStat view. I tried to change the threshold from the Application Threshold...

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